WORST COMPANY EVER!!!!

Tracker billing a client after confirming billing was stopped – unacceptable

I am extremely disappointed in the way this matter is being handled by Tracker.

My vehicle (registration HV81RWGP) was ****** on 19 February 2026. Tracker confirmed to me in writing on 2 March 2026 that billing on my account (CL12618595) was stopped on 20 February 2026 due to the theft.

Despite this clear written confirmation from Tracker:

• I received an invoice for a R60 collection fee for an unpaid debit order. • I received SMS messages claiming my account is in arrears and requesting R259. • I received another message stating that billing will continue unless I contact them.

This is completely unacceptable. A company cannot confirm in writing that billing has stopped and then continue sending arrears notices and collection fees.

To make matters worse, emails sent to Tracker have not been answered, yet automated SMS messages demanding payment continue.

This is clearly an administrative failure on Tracker’s side, and customers should not be harassed for payment when the company itself confirmed billing was stopped.

If this matter is not corrected immediately, I will escalate the complaint to the Consumer Goods and Services Ombud and the National Consumer Commission, as continued billing and collection attempts after written confirmation that billing has stopped is unacceptable.

Tracker must urgently:

1. Remove the incorrect charges. 2. Confirm the account balance is zero. 3. Stop all billing and collection activity on this account.

I expect this matter to be resolved without further delay.