The Wig Factory SA
Unclaimed Business
|3.2|18 Reviews (last 12 months)|This business does not respond to reviews
The Wig Factory SA
Unclaimed Business
|3.2
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Wig Factory SA generates a sharply divided customer experience. Satisfied customers consistently praise the quality of the hair, fast delivery, and the personalised assistance from named consultants such as Victoria, Julianne, Charity, Anitha, and Amanda, often highlighting helpful WhatsApp communication and product accuracy. On the other hand, a recurring theme among dissatisfied customers centres on receiving wigs that differ from what was advertised, unresolved refund requests, non-functional coupon codes, late deliveries, and poor responsiveness once a complaint is escalated.
Performance(last 12 months):
Trustindex Rating
3.9NPS Score
40Likely
TrustIndex
3.9
NPS Score
40
Recommended: Likely
Review Distribution
3.2|18 Reviews
Sep '25 - Aug '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceR
Rhoda
1 reviews | Active since Nov 2023
6 May 2026, 11:09
Poor Service Delivery
I am writing to express my deep dissatisfaction with the service I have received. I placed an initial order and was provided with a coupon code (ALIKA) that did not work. Although this was acknowledged by Alika with an apology the issue was not resolved. I proceeded to place a second order, only to experience the exact same problem with another non-functional coupon code. In addition, I specifically requested that the wig be coloured differently and paid the required amount for this service. Unfortunately, the wig was delivered in a colour that does not match my request. To make matters worse, the delivery was late despite clearly communicating that I needed the wig before a specific event. This caused significant inconvenience. While I appreciate the convenience of ordering from your company, the ongoing issues with discounts, quality and delivery have made the experience extremely frustrating and not worth the cost. I am highly disappointed that my concerns remain unresolved. I request urgent intervention to address the following: A resolution regarding the incorrect wig colour Compensation or refund for the colouring service Clarification and rectification regarding the coupon code issues Consideration for the inconvenience caused by the delayed delivery I trust this matter will be handled with the urgency it deserves. Hope you treat your other clients differently. Thanks for nothing
Helpful (0)
|Replies (0)R
Rhoda
1 reviews | Active since Nov 2023
6 May 2026, 11:09
Poor Service Delivery
I am writing to express my deep dissatisfaction with the service I have received. I placed an initial order and was provided with a coupon code (ALIKA) that did not work. Although this was acknowledged by Alika with an apology the issue was not resolved. I proceeded to place a second order, only to experience the exact same problem with another non-functional coupon code. In addition, I specifically requested that the wig be coloured differently and paid the required amount for this service. Unfortunately, the wig was delivered in a colour that does not match my request. To make matters worse, the delivery was late despite clearly communicating that I needed the wig before a specific event. This caused significant inconvenience. While I appreciate the convenience of ordering from your company, the ongoing issues with discounts, quality and delivery have made the experience extremely frustrating and not worth the cost. I am highly disappointed that my concerns remain unresolved. I request urgent intervention to address the following: A resolution regarding the incorrect wig colour Compensation or refund for the colouring service Clarification and rectification regarding the coupon code issues Consideration for the inconvenience caused by the delayed delivery I trust this matter will be handled with the urgency it deserves. Hope you treat your other clients differently. Thanks for nothing
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Replies (0)RM
NM
Ntombifuthi M
1 reviews | Active since Jun 2024
7 Feb 2026, 10:55
Happy Customer
I always get great service from wig factory, fast delivery, good quality hair, I'm very happy with their services, I always get great service from Lee and Anika, I'm a happy customer ♥️
Helpful (0)
|Replies (0)NM
Ntombifuthi M
1 reviews | Active since Jun 2024
7 Feb 2026, 10:55
Happy Customer
I always get great service from wig factory, fast delivery, good quality hair, I'm very happy with their services, I always get great service from Lee and Anika, I'm a happy customer ♥️
0
Replies (0)RK
Reitumetse K
1 reviews | Active since May 2022
20 Jan 2026, 17:28
Unprofessional Service
I had a very bad experience with Wig Factory and would not recommend them to anyone. I purchased four wigs from them based on what was promised and advertised on their website. When the wigs arrived, they were in terrible condition — excessive shedding, poor quality, and absolutely not what was advertised. The hair looked used and poorly constructed, nothing close to what I paid for. I physically returned the wigs to their store, and I was promised a full refund within 7 days. That was the last professional interaction I had with them. Since then, I have called multiple times and received false promises about my refund being processed. Now they have completely stopped answering my calls, which is unacceptable and very unprofessional. This experience feels dishonest and disrespectful to customers. If you value your money and peace of mind, think twice before buying from Wig Factory. People should NOT buy from them, you will be ****med
Helpful (0)
|Replies (0)RK
Reitumetse K
1 reviews | Active since May 2022
20 Jan 2026, 17:28
Unprofessional Service
I had a very bad experience with Wig Factory and would not recommend them to anyone. I purchased four wigs from them based on what was promised and advertised on their website. When the wigs arrived, they were in terrible condition — excessive shedding, poor quality, and absolutely not what was advertised. The hair looked used and poorly constructed, nothing close to what I paid for. I physically returned the wigs to their store, and I was promised a full refund within 7 days. That was the last professional interaction I had with them. Since then, I have called multiple times and received false promises about my refund being processed. Now they have completely stopped answering my calls, which is unacceptable and very unprofessional. This experience feels dishonest and disrespectful to customers. If you value your money and peace of mind, think twice before buying from Wig Factory. People should NOT buy from them, you will be ****med
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Replies (0)NL
Nombuso L
1 reviews | Active since Jan 2026
19 Jan 2026, 21:36
Efficient customer service
I received my order last week and it was supposed to arrive with the free wig kit. I escalated this immediately with one of their staff who couldn't help me. But today, I received a call from one of their staff, her name was Amanda. She was really helpful, in less than an hour my query was addressed and the wig kit is on the way to me. I'm very happy with their service and how the staff treated me. I'm also happy with the quality of the hair, I got exactly what I ordered.
Helpful (0)
|Replies (0)NL
Nombuso L
1 reviews | Active since Jan 2026
19 Jan 2026, 21:36
Efficient customer service
I received my order last week and it was supposed to arrive with the free wig kit. I escalated this immediately with one of their staff who couldn't help me. But today, I received a call from one of their staff, her name was Amanda. She was really helpful, in less than an hour my query was addressed and the wig kit is on the way to me. I'm very happy with their service and how the staff treated me. I'm also happy with the quality of the hair, I got exactly what I ordered.
0
Replies (0)LM
Lebogang M
1 reviews | Active since May 2022
5 Jan 2026, 10:20
False Advertising
I bought a wig online via payflex and they delivered something different from what was advertised,what u see on the picture is different from what u will get its false advertising and poor quality hair do not buy from these people u will cry and they do not respond to messages.
Helpful (0)
|Replies (0)LM
Lebogang M
1 reviews | Active since May 2022
5 Jan 2026, 10:20
False Advertising
I bought a wig online via payflex and they delivered something different from what was advertised,what u see on the picture is different from what u will get its false advertising and poor quality hair do not buy from these people u will cry and they do not respond to messages.
0
Replies (0)T
Thenjiwe
1 reviews | Active since Nov 2024
30 Dec 2025, 21:09
Great service
The wig took a bit longer to arrive(could be the result of buying in December with holidays in between) , i was assisted by Victoria who kept communicating and updating me. I would recommend them to anyone who wants to buy hair from them. The quality is amazing.
Helpful (0)
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Thenjiwe
1 reviews | Active since Nov 2024
30 Dec 2025, 21:09
Great service
The wig took a bit longer to arrive(could be the result of buying in December with holidays in between) , i was assisted by Victoria who kept communicating and updating me. I would recommend them to anyone who wants to buy hair from them. The quality is amazing.
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Replies (0)NH
Nompumelelo H
1 reviews | Active since Jul 2021
10 Dec 2025, 12:58
pathetic service
pathetic service from wig factory , i ordered my hair on the 1st of dececember and they advised that delivery takes between 3-5 days .... on the 8th of december i texted them asking them about the delivery for my hair they advised my hair is with the courier i should get updates from the courier company on the 10th i get a whatsapp telling that my hair was only dispatched from them to the courier today . so it means all they do is lie to their clients , i am even worried if i will get the correct item . i am just frustrated at this point
Helpful (0)
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Nompumelelo H
1 reviews | Active since Jul 2021
10 Dec 2025, 12:58
pathetic service
pathetic service from wig factory , i ordered my hair on the 1st of dececember and they advised that delivery takes between 3-5 days .... on the 8th of december i texted them asking them about the delivery for my hair they advised my hair is with the courier i should get updates from the courier company on the 10th i get a whatsapp telling that my hair was only dispatched from them to the courier today . so it means all they do is lie to their clients , i am even worried if i will get the correct item . i am just frustrated at this point
0
Replies (0)