The South African College of Applied Psychology (sacap)
3.8|120 reviews
LS
Lee S
1 reviews | Active since Member
19 Apr 2026, 07:08
Incorrect Billing After Withdrawal & No Response from SACAP
SACAP is charging incorrect fees after withdrawal and ignoring all my emails.
Helpful (0)
Replies (4)0
Replies (4)LS
Lee S's updateReviewer Update
19 Apr 2026, 07:09I am extremely disappointed with the lack of response and incorrect billing from SACAP.I formally withdrew from the Psychology and Counselling course on 5 March 2026. Term 1 commenced on 23 February 2026, and according to SACAP’s academic calendar, Week 2 runs from 2–6 March. My withdrawal therefore clearly falls within Week 2.As per SACAP’s own withdrawal policy:
- Week 1: 25%
- Week 2: 50%
- Week 3: 75%
- After Week 4: 100%
- Immediate correction of the invoice in line with the withdrawal policy
- A revised statement reflecting the correct balance
- Confirmation that no further debit orders will be processed based on the incorrect amount
LS
Lee S's update19 Apr 2026, 07:09
Reviewer Update
I am extremely disappointed with the lack of response and incorrect billing from SACAP.I formally withdrew from the Psychology and Counselling course on 5 March 2026. Term 1 commenced on 23 February 2026, and according to SACAP’s academic calendar, Week 2 runs from 2–6 March. My withdrawal therefore clearly falls within Week 2.As per SACAP’s own withdrawal policy:
- Week 1: 25%
- Week 2: 50%
- Week 3: 75%
- After Week 4: 100%
- Immediate correction of the invoice in line with the withdrawal policy
- A revised statement reflecting the correct balance
- Confirmation that no further debit orders will be processed based on the incorrect amount
The South African College of Applied Psychology (sacap)'s replyOfficial
20 Apr 2026, 09:05Hi Lee,
Thank you for bringing this to our attention. We understand how frustrating and concerning this situation must be, and we apologise for any inconvenience caused.
Your query has been escalated to our Finance team for urgent investigation. We are reviewing the details of your withdrawal and the billing applied to ensure it aligns with our policy.
A member of the team will be in contact with you soon to address your concerns, provide clarity on your account, and work towards a resolution as quickly as possible.
Thank you for your patience while we attend to this matter.
The SACAP Team
Thank you for bringing this to our attention. We understand how frustrating and concerning this situation must be, and we apologise for any inconvenience caused.
Your query has been escalated to our Finance team for urgent investigation. We are reviewing the details of your withdrawal and the billing applied to ensure it aligns with our policy.
A member of the team will be in contact with you soon to address your concerns, provide clarity on your account, and work towards a resolution as quickly as possible.
Thank you for your patience while we attend to this matter.
The SACAP Team
Best regards,
The South African College of Applied Psychology (sacap)'s reply20 Apr 2026, 09:05
Official
Hi Lee,
Thank you for bringing this to our attention. We understand how frustrating and concerning this situation must be, and we apologise for any inconvenience caused.
Your query has been escalated to our Finance team for urgent investigation. We are reviewing the details of your withdrawal and the billing applied to ensure it aligns with our policy.
A member of the team will be in contact with you soon to address your concerns, provide clarity on your account, and work towards a resolution as quickly as possible.
Thank you for your patience while we attend to this matter.
The SACAP Team
Thank you for bringing this to our attention. We understand how frustrating and concerning this situation must be, and we apologise for any inconvenience caused.
Your query has been escalated to our Finance team for urgent investigation. We are reviewing the details of your withdrawal and the billing applied to ensure it aligns with our policy.
A member of the team will be in contact with you soon to address your concerns, provide clarity on your account, and work towards a resolution as quickly as possible.
Thank you for your patience while we attend to this matter.
The SACAP Team
Best regards,
LS
Lee S's updateReviewer Update
03 May 2026, 09:03Thank you for your response.Given the significant delay in addressing my query, as well as the fact that the payment irregularities were only identified once I raised them, I would like to request a concession on the outstanding amount as a gesture of goodwill. This has had a direct impact on my situation, and I believe a fair adjustment would be reasonable under the circumstances.I look forward to your consideration and resolution.Regards,
Lee
Lee
LS
Lee S's update03 May 2026, 09:03
Reviewer Update
Thank you for your response.Given the significant delay in addressing my query, as well as the fact that the payment irregularities were only identified once I raised them, I would like to request a concession on the outstanding amount as a gesture of goodwill. This has had a direct impact on my situation, and I believe a fair adjustment would be reasonable under the circumstances.I look forward to your consideration and resolution.Regards,
Lee
Lee
The South African College of Applied Psychology (sacap)'s replyOfficial
12 May 2026, 10:51Dear Leneshree,
We understand your concern regarding the delay you experienced, and we appreciate you taking the time to explain your situation. We'd also like to acknowledge that your case was already reviewed, and a credit was granted in line with SACAP’s agreed policies.
Unfortunately, we are not able to extend any further leniency beyond what has already been applied. While we fully appreciate the frustration that delays can cause, the outcome provided aligns with SACAP’s policy framework, which we are required to apply consistently and fairly to all students. We hope you can understand that maintaining this consistency is important to ensure equitable treatment across the student body.
If you have any questions, please don’t hesitate to reach out to the finance team, and we will be happy to answer them.
The SACAP Team
We understand your concern regarding the delay you experienced, and we appreciate you taking the time to explain your situation. We'd also like to acknowledge that your case was already reviewed, and a credit was granted in line with SACAP’s agreed policies.
Unfortunately, we are not able to extend any further leniency beyond what has already been applied. While we fully appreciate the frustration that delays can cause, the outcome provided aligns with SACAP’s policy framework, which we are required to apply consistently and fairly to all students. We hope you can understand that maintaining this consistency is important to ensure equitable treatment across the student body.
If you have any questions, please don’t hesitate to reach out to the finance team, and we will be happy to answer them.
The SACAP Team
Best regards,
The South African College of Applied Psychology (sacap)'s reply12 May 2026, 10:51
Official
Dear Leneshree,
We understand your concern regarding the delay you experienced, and we appreciate you taking the time to explain your situation. We'd also like to acknowledge that your case was already reviewed, and a credit was granted in line with SACAP’s agreed policies.
Unfortunately, we are not able to extend any further leniency beyond what has already been applied. While we fully appreciate the frustration that delays can cause, the outcome provided aligns with SACAP’s policy framework, which we are required to apply consistently and fairly to all students. We hope you can understand that maintaining this consistency is important to ensure equitable treatment across the student body.
If you have any questions, please don’t hesitate to reach out to the finance team, and we will be happy to answer them.
The SACAP Team
We understand your concern regarding the delay you experienced, and we appreciate you taking the time to explain your situation. We'd also like to acknowledge that your case was already reviewed, and a credit was granted in line with SACAP’s agreed policies.
Unfortunately, we are not able to extend any further leniency beyond what has already been applied. While we fully appreciate the frustration that delays can cause, the outcome provided aligns with SACAP’s policy framework, which we are required to apply consistently and fairly to all students. We hope you can understand that maintaining this consistency is important to ensure equitable treatment across the student body.
If you have any questions, please don’t hesitate to reach out to the finance team, and we will be happy to answer them.
The SACAP Team
Best regards,