The security shop
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
The security shop
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
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Recent reviews (1)
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Share Your ExperienceVV
Vernon V
1 reviews | Active since Jan 2020
16 Sept 2025, 11:36
Damages remote
Subject: Formal Complaint – Remote Damaged After Service Dear Nichole and Craig, On 15 September 2025, I visited your shop in Little Falls to have an additional remote made for my staff. While there, I was advised that the battery in my existing remote needed replacement. I agreed, and your team proceeded to open the remote and replace the battery. Before leaving, I paid for the service and the extra remote. However, upon returning to my shop, I discovered that my original remote no longer works. This is extremely concerning, as it was working perfectly before your staff opened it. When I brought this to your attention, you refused to take responsibility, stating you did not know why it was not working, and instead suggested I buy a new remote. This is unacceptable. My remote was fully functional prior to your intervention, and it stopped working only after your staff handled it. I am requesting that you take responsibility for the damage caused and either: 1. Repair my original remote at no additional cost, or 2. Replace it with a new remote at your expense. If this matter is not resolved, I will have no choice but to escalate the complaint further. I trust you will treat this matter with urgency and fairness
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Vernon V
1 reviews | Active since Jan 2020
16 Sept 2025, 11:36
Damages remote
Subject: Formal Complaint – Remote Damaged After Service Dear Nichole and Craig, On 15 September 2025, I visited your shop in Little Falls to have an additional remote made for my staff. While there, I was advised that the battery in my existing remote needed replacement. I agreed, and your team proceeded to open the remote and replace the battery. Before leaving, I paid for the service and the extra remote. However, upon returning to my shop, I discovered that my original remote no longer works. This is extremely concerning, as it was working perfectly before your staff opened it. When I brought this to your attention, you refused to take responsibility, stating you did not know why it was not working, and instead suggested I buy a new remote. This is unacceptable. My remote was fully functional prior to your intervention, and it stopped working only after your staff handled it. I am requesting that you take responsibility for the damage caused and either: 1. Repair my original remote at no additional cost, or 2. Replace it with a new remote at your expense. If this matter is not resolved, I will have no choice but to escalate the complaint further. I trust you will treat this matter with urgency and fairness
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Replies (0)