The Hobby Group
Verified Business
|3.5|31 Reviews (last 12 months)|Responds in 352h 5m
The Hobby Group
Verified Business
|3.5
31 Reviews (last 12 months)
Responds in 352h 5m
AI Review Summary
Based on recent customer reviews, The Hobby Group receives polarised feedback. Customers consistently praise friendly, patient and efficient consultants who handle enquiries, cancellations and payment restructuring with professionalism, with several naming individual agents who made the experience pleasant. However, a recurring theme of serious concern surrounds subscription and debit order practices, with customers describing difficulty cancelling memberships, ongoing deductions after cancellation, delayed or undelivered orders, refund delays, and disappointment with product quality relative to price. Communication breakdowns and perceived value for money emerge as significant pain points alongside otherwise warm frontline service.
Performance(last 12 months):
TrustIndex
4.6
Ranking
#83
in Retail
Reply Time
352h 5m
NPS Score
-64
Recommended: Unlikely
Review Distribution
3.5|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 09:48
Drone spare kit and monster truck
Although I only received half of my order initially, Leanza was incredibly efficient and helpful in assisting me to resolve the matter. Her prompt response and willingness to help made the process much easier and gave me confidence in the service. Thank you for the excellent support.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 09:48
Drone spare kit and monster truck
Although I only received half of my order initially, Leanza was incredibly efficient and helpful in assisting me to resolve the matter. Her prompt response and willingness to help made the process much easier and gave me confidence in the service. Thank you for the excellent support.
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