The Estuary Hotel and Spa
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
The Estuary Hotel and Spa
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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irvin P
1 reviews | Active since Nov 2017
9 May 2026, 06:39
Horrible service at THE ESTUARY HOTEL & SPA
This hotel and Villa doesn't deserve the three star. I checked in on the 8th of may in villa 9 and was told not to drink the tap water there will be water provide. In the villa there was no water provided.I called reception about it they never brought it. Another thing is my door had no key on it an arrival and it was not locked. They have no telephone in the villas the stupid thing is that they don't even provide they reception number to call i had to Google it. The three lady I spoke to the keep passing the phone around the saying maintenance will come look at the key issue they never did i called repeatedly i sleeped in with an unlocked door
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irvin P
1 reviews | Active since Nov 2017
9 May 2026, 06:39
Horrible service at THE ESTUARY HOTEL & SPA
This hotel and Villa doesn't deserve the three star. I checked in on the 8th of may in villa 9 and was told not to drink the tap water there will be water provide. In the villa there was no water provided.I called reception about it they never brought it. Another thing is my door had no key on it an arrival and it was not locked. They have no telephone in the villas the stupid thing is that they don't even provide they reception number to call i had to Google it. The three lady I spoke to the keep passing the phone around the saying maintenance will come look at the key issue they never did i called repeatedly i sleeped in with an unlocked door
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Shinaaz K
1 reviews | Active since Jan 2026
7 Jan 2026, 12:29
Worst holiday experience at Estuary Hotel and Spa
I am currently staying at the Estuary Hotel and, unfortunately, this has been one of the most disappointing hotel experiences I’ve had. This is already my second room. The first room we were checked into was absolutely horrid. It felt like being placed in an abandoned building rather than a hotel room. It was dirty, deplorable, and completely unacceptable, forcing us to request a room change. Even in the second room, the cleanliness and overall maintenance of the property remain far below acceptable standards. The walls in the rooms and common areas are visibly dirty and poorly maintained. When you step out of your room, the corridors feel neglected and unkept, creating an extremely unpleasant atmosphere that does not feel safe, welcoming, or hotel-appropriate. The swimming pool is visibly green, raising serious concerns about hygiene and safety. This is not what one expects from a hotel advertising leisure facilities. The room itself lacks basic functionality. The bathtub does not have a stopper, making it unusable, and the air conditioning does not work properly, which makes the stay very uncomfortable, especially in warm weather. These are basic amenities that should be standard and checked before guests arrive. The breakfast experience was equally disappointing. There is very little consideration for vegetarian guests. Options were extremely limited, poorly planned, and not replenished adequately. Catering for dietary requirements should be a basic standard in the hospitality industry. Overall, the hotel feels poorly maintained, neglected, and not up to standard. For the price paid, the value is simply not there, and the experience does not match the expectations set by the hotel’s online presence. Honestly, my home feels like a 100-star experience compared to this stay. I would not recommend the Estuary Hotel unless serious and immediate improvements are made to cleanliness, maintenance, and overall guest experience. The lady in accounts is also ****** and clearly portrayed it when she sarcastically came to the door and verbally humiliated me.
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Shinaaz K
1 reviews | Active since Jan 2026
7 Jan 2026, 12:29
Worst holiday experience at Estuary Hotel and Spa
I am currently staying at the Estuary Hotel and, unfortunately, this has been one of the most disappointing hotel experiences I’ve had. This is already my second room. The first room we were checked into was absolutely horrid. It felt like being placed in an abandoned building rather than a hotel room. It was dirty, deplorable, and completely unacceptable, forcing us to request a room change. Even in the second room, the cleanliness and overall maintenance of the property remain far below acceptable standards. The walls in the rooms and common areas are visibly dirty and poorly maintained. When you step out of your room, the corridors feel neglected and unkept, creating an extremely unpleasant atmosphere that does not feel safe, welcoming, or hotel-appropriate. The swimming pool is visibly green, raising serious concerns about hygiene and safety. This is not what one expects from a hotel advertising leisure facilities. The room itself lacks basic functionality. The bathtub does not have a stopper, making it unusable, and the air conditioning does not work properly, which makes the stay very uncomfortable, especially in warm weather. These are basic amenities that should be standard and checked before guests arrive. The breakfast experience was equally disappointing. There is very little consideration for vegetarian guests. Options were extremely limited, poorly planned, and not replenished adequately. Catering for dietary requirements should be a basic standard in the hospitality industry. Overall, the hotel feels poorly maintained, neglected, and not up to standard. For the price paid, the value is simply not there, and the experience does not match the expectations set by the hotel’s online presence. Honestly, my home feels like a 100-star experience compared to this stay. I would not recommend the Estuary Hotel unless serious and immediate improvements are made to cleanliness, maintenance, and overall guest experience. The lady in accounts is also ****** and clearly portrayed it when she sarcastically came to the door and verbally humiliated me.
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Replies (0)