The Digital Experience
Claimed Business
|3.3|7 Reviews (last 12 months)|This business does not respond to reviews
The Digital Experience
Claimed Business
|3.3
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.3|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Jeff B
1 reviews | Active since Jun 2009
25 Apr 2026, 08:08
The Digital Experience is Great
I've ordered from The Digital Experience twice and each time have had excellent pricing and prompt assistance. I must also mention that Pilly has also been very helpful both with in-store collection and following-up to clarify remote delivery to a third party. Trustworthy business, excellent value and highly recommended.
Helpful (0)
|Replies (0)JB
Jeff B
1 reviews | Active since Jun 2009
25 Apr 2026, 08:08
The Digital Experience is Great
I've ordered from The Digital Experience twice and each time have had excellent pricing and prompt assistance. I must also mention that Pilly has also been very helpful both with in-store collection and following-up to clarify remote delivery to a third party. Trustworthy business, excellent value and highly recommended.
0
Replies (0)LE
Lize E
1 reviews | Active since Jan 2025
25 Mar 2026, 15:11
Best On-line Service Ever
Best Service Delivery, online, EVER! Company YOKO. Agent named Moegamat, assisted me today 25th March 2026. Efficient, effective, friendly &, patient. The agent kept me informed via mail / online, with status updates the entire time. Truly the BEST Service experience I've had in a long time. A big SHOUT OUT to Moegamat; may you continue to be a blessing to your company & may you be an example for others. Well done!
Helpful (0)
|Replies (0)LE
Lize E
1 reviews | Active since Jan 2025
25 Mar 2026, 15:11
Best On-line Service Ever
Best Service Delivery, online, EVER! Company YOKO. Agent named Moegamat, assisted me today 25th March 2026. Efficient, effective, friendly &, patient. The agent kept me informed via mail / online, with status updates the entire time. Truly the BEST Service experience I've had in a long time. A big SHOUT OUT to Moegamat; may you continue to be a blessing to your company & may you be an example for others. Well done!
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Replies (0)TM
LL
Lee L
1 reviews | Active since Feb 2026
24 Feb 2026, 22:27
Digital banking query
I had the most terrible waiting time ever experienced in my whole life, contacted Standardbank digital banking support to resolve the issue on my app, yoooo Waited for 2:45 minutes and not even assisted because they knock off @21:00. As it is I can’t even use the app nor do any transactions on the app. A person could die whilst waiting to get assistance. I am highly highly disappointed with the online services . I can’t ever press what a disgrace having and Dissatisfied mm
Helpful (0)
|Replies (0)LL
Lee L
1 reviews | Active since Feb 2026
24 Feb 2026, 22:27
Digital banking query
I had the most terrible waiting time ever experienced in my whole life, contacted Standardbank digital banking support to resolve the issue on my app, yoooo Waited for 2:45 minutes and not even assisted because they knock off @21:00. As it is I can’t even use the app nor do any transactions on the app. A person could die whilst waiting to get assistance. I am highly highly disappointed with the online services . I can’t ever press what a disgrace having and Dissatisfied mm
0
Replies (0)RS
Riku S
1 reviews | Active since Sept 2025
11 Sept 2025, 01:09
❗READ BEFORE PURCHASING❗
The Digital Experience is a retailer that fails to comply with South African consumer law. Their so-called "7-day conditional return policy" is ******** and directly contradicts the Consumer Protection Act 68 of 2008 (CPA), which clearly gives customers the right to return faulty goods within six months of purchase. This company knowingly denies customers those rights, refuses refunds and replacements, and forces buyers into exhausting battles with manufacturers. My experience was overwhelmingly disappointing. I purchased what seemed to be a brand new Samsung Odyssey G5 monitor. Within the first week the monitor developed a serious defect, a static noise which sounded like something was shorting. I reported it on the 7th day and took it back to the store on the 8th. The Digital Experience refused a refund, refused a replacement, and told me it was my responsibility to take it up with Samsung. For the next two days they continued to deny responsibility, making me chase answers and waste time. Eventually, they took the monitor in but still insisted they needed Samsung’s approval, which I was told could take 7–21 business days. Exactly as other reviews had warned. The monitor was sent to Samsung Repair Centre in Hatfield where no fault was found during on-site testing. Nothing was repaired, yet a week later the static noise returned. Over the next two months the monitor developed two dead pixels near the sound source of the static noise. I sent it directly to Samsung Repair Centre this time, and they quickly got approval from Samsung Head Office for an exchange. The problem? The Digital Experience denied receiving the exchange/credit email from Samsung. I was forced to act as the middleman, spending my own airtime making endless calls until eventually the issue was escalated and they "finally" acknowledged the email. Only then did the exchange process begin. I was told I paid R200 more than the current price of the monitor and was given the option of R200 store credit or a small item. With nothing suitable available, I ended up with a plastic phone stand. After two months of frustration, I only got my faulty monitor replaced because Samsung Head Office intervened. The Digital Experience would not have resolved anything on their own. They refuse responsibility, hide behind Samsung, and make customers do all the work. They are clearly not reputable to represent the Samsung brand and their business practices are not just poor, they are ********. To all potential customers: avoid The Digital Experience completely. Do not risk your money or your time with a retailer that refuses to honor the law. Buy instead from reputable stores like the official Samsung Store, Takealot, or any retailer that respects consumer rights and provides proper service. To Graham Cohen: update your return policy so it complies with the CPA. Customers have the right to return factory-faulty goods within six months with the option for replacement or refund. At the very least, offer a proper 30-day return policy like Takealot. I appreciate you offering a refund in the end after countless attempts and legal threats, however, raising your voice stating "I will give you a refund if it's a problem!" was simply unprofessional. You know exactly who I am and I’m happy to respond to any questions or correct any facts that I got wrong.
Helpful (0)
|Replies (0)RS
Riku S
1 reviews | Active since Sept 2025
11 Sept 2025, 01:09
❗READ BEFORE PURCHASING❗
The Digital Experience is a retailer that fails to comply with South African consumer law. Their so-called "7-day conditional return policy" is ******** and directly contradicts the Consumer Protection Act 68 of 2008 (CPA), which clearly gives customers the right to return faulty goods within six months of purchase. This company knowingly denies customers those rights, refuses refunds and replacements, and forces buyers into exhausting battles with manufacturers. My experience was overwhelmingly disappointing. I purchased what seemed to be a brand new Samsung Odyssey G5 monitor. Within the first week the monitor developed a serious defect, a static noise which sounded like something was shorting. I reported it on the 7th day and took it back to the store on the 8th. The Digital Experience refused a refund, refused a replacement, and told me it was my responsibility to take it up with Samsung. For the next two days they continued to deny responsibility, making me chase answers and waste time. Eventually, they took the monitor in but still insisted they needed Samsung’s approval, which I was told could take 7–21 business days. Exactly as other reviews had warned. The monitor was sent to Samsung Repair Centre in Hatfield where no fault was found during on-site testing. Nothing was repaired, yet a week later the static noise returned. Over the next two months the monitor developed two dead pixels near the sound source of the static noise. I sent it directly to Samsung Repair Centre this time, and they quickly got approval from Samsung Head Office for an exchange. The problem? The Digital Experience denied receiving the exchange/credit email from Samsung. I was forced to act as the middleman, spending my own airtime making endless calls until eventually the issue was escalated and they "finally" acknowledged the email. Only then did the exchange process begin. I was told I paid R200 more than the current price of the monitor and was given the option of R200 store credit or a small item. With nothing suitable available, I ended up with a plastic phone stand. After two months of frustration, I only got my faulty monitor replaced because Samsung Head Office intervened. The Digital Experience would not have resolved anything on their own. They refuse responsibility, hide behind Samsung, and make customers do all the work. They are clearly not reputable to represent the Samsung brand and their business practices are not just poor, they are ********. To all potential customers: avoid The Digital Experience completely. Do not risk your money or your time with a retailer that refuses to honor the law. Buy instead from reputable stores like the official Samsung Store, Takealot, or any retailer that respects consumer rights and provides proper service. To Graham Cohen: update your return policy so it complies with the CPA. Customers have the right to return factory-faulty goods within six months with the option for replacement or refund. At the very least, offer a proper 30-day return policy like Takealot. I appreciate you offering a refund in the end after countless attempts and legal threats, however, raising your voice stating "I will give you a refund if it's a problem!" was simply unprofessional. You know exactly who I am and I’m happy to respond to any questions or correct any facts that I got wrong.
0
Replies (0)MV
Monalisa V
1 reviews | Active since May 2023
1 Sept 2025, 09:03
We have been taken t...
We have been taken to pillar to post regarding this machine what is annoying is that Samsung said they are the ones that can assist and the store is refusing to help with refund a
Helpful (0)
|Replies (0)MV
Monalisa V
1 reviews | Active since May 2023
1 Sept 2025, 09:03
We have been taken t...
We have been taken to pillar to post regarding this machine what is annoying is that Samsung said they are the ones that can assist and the store is refusing to help with refund a
0
Replies (0)