The Data Factory
Claimed Business
|1.5|2 Reviews (last 12 months)|This business does not respond to reviews
The Data Factory
Claimed Business
|1.5
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
0TrustIndex
0
Review Distribution
1.5|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
11 Sept 2025, 08:32
Disappointed client
Very disappointed with this company service. The contacted me with regard to an unclaimed pension fund for my brother. We submitted all documents in November 2024. Till now there is no feedback
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Anonymous
1 reviews | Active since Jan 2020
19 May 2025, 11:41
The Data Factory
Was contacted regarding an unclaimed pension fund my deceased mother had with Sanlam in August 2024. After submitting all the documentation requested I was told payment would be processed. A few weeks later was told they are missing documents, sent those to them. Another month later was told they were once again missing documents, sent those as well. Was told payment would be processed in 6 to 8 weeks. In March was told once again there are documents missing, lost it on the phone was told all of a sudden they do have the documents and it was a mistake. So it has been now 9 months since the initial documents was submitted and all my wasted time going to home affairs, to the bank, police station etc it is infuriating. If I could give them 0 stars I would.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2025, 11:41
The Data Factory
Was contacted regarding an unclaimed pension fund my deceased mother had with Sanlam in August 2024. After submitting all the documentation requested I was told payment would be processed. A few weeks later was told they are missing documents, sent those to them. Another month later was told they were once again missing documents, sent those as well. Was told payment would be processed in 6 to 8 weeks. In March was told once again there are documents missing, lost it on the phone was told all of a sudden they do have the documents and it was a mistake. So it has been now 9 months since the initial documents was submitted and all my wasted time going to home affairs, to the bank, police station etc it is infuriating. If I could give them 0 stars I would.
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Anonymous
1 reviews | Active since Jan 2020
5 Jun 2024, 10:30
The dat factory
Good day service is so bad I was contacted regarding a unclaim benefit was told that I should request membership number the data factory no one is able help me the number provided by the consultant does not exist when contacting the pension fund was told that they must have my membership number but they don’t I’m starting to wonder if this is ****ming company things don’t add up
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Anonymous
1 reviews | Active since Jan 2020
5 Jun 2024, 10:30
The dat factory
Good day service is so bad I was contacted regarding a unclaim benefit was told that I should request membership number the data factory no one is able help me the number provided by the consultant does not exist when contacting the pension fund was told that they must have my membership number but they don’t I’m starting to wonder if this is ****ming company things don’t add up
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Anonymous
1 reviews | Active since Jan 2020
16 May 2024, 04:27
Terrible service
I have been dealing with this people for the longest time. Not helpful at all, I sent my forms in December 2023 and still waiting. It's almost 6 months waiting, they said my forms have been sent to the administrator but when I've called numerous times trying to query about my claim all I get is I'll call u back and they don't. I was then corresponding with someone from the call center which I was then told they haven't recieved my forms from the data factory, so I then emailed my forms through again and then was asked to send a latest bank statement as nw the one I had sent with my forms had nw expired, 3 weeks later no response the person that was helping me at the call center is also no longer responding. On the self help page to track progress says it takes up to 3 months yet I'm already almost at 6 months waiting with no help, all these call centers are not trained very well as they don't know what they are doing, you get no help from them at all. I'm extremely frustrated as this takes up alot of time emailing, using so much of airtime just to call everytime and not to be helped and money spent to email paperwork and now to keep sending bank statements, all this is not free, it's becoming quite an expense dealing with all these people
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Anonymous
1 reviews | Active since Jan 2020
16 May 2024, 04:27
Terrible service
I have been dealing with this people for the longest time. Not helpful at all, I sent my forms in December 2023 and still waiting. It's almost 6 months waiting, they said my forms have been sent to the administrator but when I've called numerous times trying to query about my claim all I get is I'll call u back and they don't. I was then corresponding with someone from the call center which I was then told they haven't recieved my forms from the data factory, so I then emailed my forms through again and then was asked to send a latest bank statement as nw the one I had sent with my forms had nw expired, 3 weeks later no response the person that was helping me at the call center is also no longer responding. On the self help page to track progress says it takes up to 3 months yet I'm already almost at 6 months waiting with no help, all these call centers are not trained very well as they don't know what they are doing, you get no help from them at all. I'm extremely frustrated as this takes up alot of time emailing, using so much of airtime just to call everytime and not to be helped and money spent to email paperwork and now to keep sending bank statements, all this is not free, it's becoming quite an expense dealing with all these people
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Anonymous
1 reviews | Active since Jan 2020
24 May 2023, 09:27
very helpful
i read some of the previous reviews first and very surprised cause my experience with the staff at this company was always very positive. i also had to wait quite long but later found out the problem was with the kzn fund administartor. it was eventually sorted because of the lady who helped me along.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 May 2023, 09:27
very helpful
i read some of the previous reviews first and very surprised cause my experience with the staff at this company was always very positive. i also had to wait quite long but later found out the problem was with the kzn fund administartor. it was eventually sorted because of the lady who helped me along.
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Replies (0)