The Culinarium
Claimed Business
|1.9|9 Reviews (last 12 months)|This business does not respond to reviews
The Culinarium
Claimed Business
|1.9
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, The Culinarium presents a sharply divided customer experience. A few shoppers praise competitive pricing, secure delivery of large appliances, and products arriving in excellent condition. However, a recurring theme is serious dissatisfaction tied to online orders, with customers consistently mentioning items marked in stock that turn out unavailable, damaged goods on arrival, and significant struggles obtaining refunds. Communication breakdowns across WhatsApp, email, and phone are frequently raised, alongside concerns about Payflex orders remaining open after cancellations, leaving buyers feeling stranded.
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.9|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Angel A
1 reviews | Active since May 2026
20 May 2026, 05:42
Shocking service, broken promises, and withholding my refund!
I bought a Kenwood kMix glass bowl from The Culinarium a month and a half ago. They sent the incorrect model. I notified them immediately, but they repeatedly failed to communicate, forcing me to follow up over several weeks. Eventually, they admitted they couldn't supply the correct part and agreed to a return and full refund.Their courier collected the item over a week ago, and communication entirely stopped again. When I phoned, they claimed the courier lost the parcel. That is a dispute between them and their logistics provider—not me. I have followed up multiple times since Friday, Monday, and Tuesday. Every time, I am promised the refund will be processed "before the end of the day," yet deadlines pass and I receive nothing.The Culinarium now has their item back, they have my money, and I have nothing but broken promises. Avoid buying from this company if you expect basic consumer accountability or reliable customer service.
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Angel A
1 reviews | Active since May 2026
20 May 2026, 05:42
Shocking service, broken promises, and withholding my refund!
I bought a Kenwood kMix glass bowl from The Culinarium a month and a half ago. They sent the incorrect model. I notified them immediately, but they repeatedly failed to communicate, forcing me to follow up over several weeks. Eventually, they admitted they couldn't supply the correct part and agreed to a return and full refund.Their courier collected the item over a week ago, and communication entirely stopped again. When I phoned, they claimed the courier lost the parcel. That is a dispute between them and their logistics provider—not me. I have followed up multiple times since Friday, Monday, and Tuesday. Every time, I am promised the refund will be processed "before the end of the day," yet deadlines pass and I receive nothing.The Culinarium now has their item back, they have my money, and I have nothing but broken promises. Avoid buying from this company if you expect basic consumer accountability or reliable customer service.
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Anonymous
1 reviews | Active since May 2017
11 Dec 2025, 18:37
Great Price, Safe Delivery — Very Happy with My 537L KIC Freezer
I ordered a 537L KIC chest freezer from Culinarium on 27 November, and it was delivered to Port Elizabeth on 8 December (11 days). The delivery took a bit longer, but the price was the best in the country and there were no added delivery fees — so the wait was fair and expected. The freezer arrived in excellent condition, no dents, no damage, and it is already up and running perfectly. I switched it on at 6pm yesterday and it’s freezing beautifully. When I first checked, there weren’t many reviews for Culinarium, so I’m leaving mine to help others. They can be trusted. In my case, the supplier shipped directly, which explains the great pricing and slightly longer delivery time. Overall: great price, safe delivery, and a perfect product. Very satisfied.
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Anonymous
1 reviews | Active since May 2017
11 Dec 2025, 18:37
Great Price, Safe Delivery — Very Happy with My 537L KIC Freezer
I ordered a 537L KIC chest freezer from Culinarium on 27 November, and it was delivered to Port Elizabeth on 8 December (11 days). The delivery took a bit longer, but the price was the best in the country and there were no added delivery fees — so the wait was fair and expected. The freezer arrived in excellent condition, no dents, no damage, and it is already up and running perfectly. I switched it on at 6pm yesterday and it’s freezing beautifully. When I first checked, there weren’t many reviews for Culinarium, so I’m leaving mine to help others. They can be trusted. In my case, the supplier shipped directly, which explains the great pricing and slightly longer delivery time. Overall: great price, safe delivery, and a perfect product. Very satisfied.
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Rebone L
1 reviews | Active since Nov 2021
27 Nov 2025, 10:54
*********** and frustrating services
I purchased a polarbox with them, it came with defects and I requested a replacement. The replacement had the same problems. I then called again spoke to Nkosi he said he would send a courier to fetch the polarbox it is almost a month dealing with their *********** service I called countless times the cooler was never fetched so I can get a refund. They tossed me back and for with their third party Bawas who was shipping the product for them. I would not recommend buying anything from these shops they do not even send updates on shipping details
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Rebone L
1 reviews | Active since Nov 2021
27 Nov 2025, 10:54
*********** and frustrating services
I purchased a polarbox with them, it came with defects and I requested a replacement. The replacement had the same problems. I then called again spoke to Nkosi he said he would send a courier to fetch the polarbox it is almost a month dealing with their *********** service I called countless times the cooler was never fetched so I can get a refund. They tossed me back and for with their third party Bawas who was shipping the product for them. I would not recommend buying anything from these shops they do not even send updates on shipping details
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Tseleng S
1 reviews | Active since Nov 2025
14 Nov 2025, 15:29
Bad service
I ordered ****reen trays from them only to find that they don't have them in stock and online it showed that they have stock in store. I have been calling them non stop with no answer and I need my refund ASAP as I need to purchase those items elsewhere.
Helpful (0)
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Tseleng S
1 reviews | Active since Nov 2025
14 Nov 2025, 15:29
Bad service
I ordered ****reen trays from them only to find that they don't have them in stock and online it showed that they have stock in store. I have been calling them non stop with no answer and I need my refund ASAP as I need to purchase those items elsewhere.
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neil W
1 reviews | Active since Jul 2013
27 Aug 2025, 19:13
WARNING: ****/DISHONEST BUSINESS
WARNING . This is a **** Business...dont touch them!!! They take your money and don't deliver!!! When you finally get hold of them they tell you that the items ordered are out of stock. After sending all the order details plus my banking details for a refund you then get pushed to the online manager "Bawas" who never responds . Culinarium , you should be ashamed of yourselves for ****ming us out of our money.
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neil W
1 reviews | Active since Jul 2013
27 Aug 2025, 19:13
WARNING: ****/DISHONEST BUSINESS
WARNING . This is a **** Business...dont touch them!!! They take your money and don't deliver!!! When you finally get hold of them they tell you that the items ordered are out of stock. After sending all the order details plus my banking details for a refund you then get pushed to the online manager "Bawas" who never responds . Culinarium , you should be ashamed of yourselves for ****ming us out of our money.
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