No interest as everyone seem asleep, at the bed shop

I am writing this letter to share my utter disappointment with “The Bed Shop” – Vincent and Beacon Bay branches.

Shopping around for a bed, I landed at The Bed Shop and found they had branches in my town. Getting to a store Monday to Friday is near impossible, as I work out of town. Using a phone, I tried the Vincent branch. On different days, Monday to Wednesday. No answer. On their website, using the contact us option is useless and does not work. So a week later I got to the store and bought a bed.

Having used the week, something felt off. I wrote it off initially but called my wife to test and she confirmed the fault with the mattress.

I called the Vincent store again, no dial tone no nothing. So I called the Beacon Bay branch and the lady who took the call, informed me the internet is down, so the Vincent store has no phone lines.

I shared my concern regarding the mattress and immediately the lady felt the need to educate me and to advise that the mattress only fits on one side and you cannot turn it over. She did not listen to my complaint and assumed the fault was mine. I breathed calmly and explained the situation again. She noted, she will tell the store (who has no phones ) to contact me. She then put the phone down in my ear.

She did not take a name or a number and she was not interested in resolving the issue.

My advice is, please stay away from The Bed Shop. They are only interested in selling and could not care about your complaint of a fault reported. Rather shop at a larger store, where I assume, you will be looked after.