TFG Connect
Verified Business
|1.7|11 Reviews (last 12 months)|Responds in 14h 44m
TFG Connect
Verified Business
|1.7
11 Reviews (last 12 months)
Responds in 14h 44m
AI Review Summary
Based on recent customer reviews, TFG Connect is facing significant customer experience challenges, particularly around its SIM card and mobile contract services. Customers consistently mention frustrations with persistent sales calls, unhelpful and rude agents, and unresolved RICA or SIM activation issues. A recurring theme is dissatisfaction with how billing disputes and data depletion concerns are handled, with several feeling pressured into products they did not want. On the positive side, isolated voices highlight standout staff who go beyond the call of duty and deliver attentive follow-up, suggesting service quality is inconsistent rather than uniformly poor.
Performance(last 12 months):
Trustindex Rating
3.7Ranked In Internet & Telecoms
#46Reply Time
14h 44mNPS Score
-25Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 50m
TrustIndex
3.7
Ranking
#46
in Internet & Telecoms
Reply Time
14h 44m
NPS Score
-25
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 50m
Review Distribution
1.7|11 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About TFG Connect
What do customers say about TFG Connect?
Based on recent customer reviews, TFG Connect is facing significant customer experience challenges, particularly around its SIM card and mobile contract services. Customers consistently mention frustrations with persistent sales calls, unhelpful and rude agents, and unresolved RICA or SIM activation issues. A recurring theme is dissatisfaction with how billing disputes and data depletion concerns are handled, with several feeling pressured into products they did not want. On the positive side, isolated voices highlight standout staff who go beyond the call of duty and deliver attentive follow-up, suggesting service quality is inconsistent rather than uniformly poor.
Is TFG Connect trustworthy?
Recent reviews (11)
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