

Telegram
Based on recent customer reviews, Telegram is drawing significant criticism from South African users, with a recurring theme centred on account security failures and unresponsive support. Customers consistently mention being hacked, losing access to their accounts, and receiving verification codes on devices they do not control. Many describe sending repeated emails without any reply, leaving them unable to recover accounts used for school groups, business communication, and personal contacts. A small portion of feedback acknowledges the platform's value for team collaboration, but this is overshadowed by widespread frustration with safety and service.
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Telegram is drawing significant criticism from South African users, with a recurring theme centred on account security failures and unresponsive support. Customers consistently mention being hacked, losing access to their accounts, and receiving verification codes on devices they do not control. Many describe sending repeated emails without any reply, leaving them unable to recover accounts used for school groups, business communication, and personal contacts. A small portion of feedback acknowledges the platform's value for team collaboration, but this is overshadowed by widespread frustration with safety and service.
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Hellopeter has tracked Telegram across 45 reviews. Telegram hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Telegram? Write a review to help others decide.
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