Different Fragrance In Tester & Full Bottle

I have had a complicated experience with this business and that's why I've hesitated so long to write this review. First of all, their customer service is absolutely top-notch, the deliveries happen fast and the owner responds quickly and efficiently to concerns, even on Saturdays.

Bought a sample set because I'm finicky about fragrances and wanted to do test runs before committing to full bottles. Found two fragrances that I was crazy about, two testers marked White Oud and White Musk. The White Musk was particularly strong and lasted for days on my skin. It lasted on my clothes through multiple laundry cycles.

The White Oud was my second favourite, and I planned on buying that at a later date, but I was as excited as a kid on Christmas to get my full bottle of White Musk. It finally came, but to my disappointment, was a completely different fragrance to what was in the tester.

I did several smell tests and comparisons with the other testers in the sample set, and also had three other fresh noses do it for control. All of them agreed that it wasn't the same fragrance.

I collaborated with the owner, who said it was the first time that something like this happened, and he offered to replace and/or refund. I offered to send back to him so that he could do his own comparisons.

The White Musk tester was almost empty because I was very liberal with it, so I emptied the bottle into another container, and inserted a piece of tissue paper to absorb the fragrance. The owner asked me what my second favourite fragrance was, and then I sent the sample kit back.

I was extremely disappointed when the owner got back to me a day or two later and told me that he did a comparison with his own staff and insisted that the oil in the White Musk tester bottle was the same as the fragrance in the full bottle of White Musk.

He did respond brilliantly, though, by refunding me for both the sample kit and the full bottle of White Musk, which I kept, and also sent me a free bottle of White Oud. They advised me to use a bit more of the White Musk, which I did, but it still wasn't the same fragrance.

This was a wonderful outcome, far more than I expected, but still, I can't help but still be disappointed. I recently did another smell test with different friends and family members with what was left of the White Musk tester against what was in the full bottle, and they all agreed that it's not the same fragrance.

The White Oud is lovely, but it's not the same as what was in that tester. I compared it to the tester oil, too, and the latter is far more potent than the former.

I will never know which fragrance was in that tester bottle. I will buy White Oud from them again, and I'll do it before my full bottle of Oud is finished so that I can compare the two.