SPF
Claimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
SPF
Claimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SPF is facing significant dissatisfaction across its fibre and connectivity services. Customers consistently mention unresolved technical faults, prolonged installation delays, and difficulty reaching support through phone, WhatsApp, and email channels. A recurring theme involves billing disputes, including unexpected charges, debit order issues, and being pursued for payment despite cancellations. Several customers describe feeling tossed between Supersonic and Vuma without resolution. The tone suggests an erosion of trust, with many indicating they have switched or intend to switch to alternative providers offering more responsive service.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
Sep '25 - Aug '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLA
Laverene A
1 reviews | Active since Jul 2010
7 May 2026, 09:28
Premiums increased without authorization
They make changes to a fixed term contract unilaterally without written consent. It's a breach of contract.
Helpful (0)
|Replies (0)LA
Laverene A
1 reviews | Active since Jul 2010
7 May 2026, 09:28
Premiums increased without authorization
They make changes to a fixed term contract unilaterally without written consent. It's a breach of contract.
0
Replies (0)LL
Larry L
1 reviews | Active since Aug 2020
4 May 2026, 08:15
Mtn is useless.
The most useless network provider the is , should have stuck with rain there was no problems and their customer service was on point. Where is mtn very rude consultants and management.. Refuse to help you.
Helpful (0)
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Moipone M
1 reviews | Active since Mar 2026
25 Mar 2026, 12:27
Unsatisfied customer
I'm not satisfied with the services I had with my fiber line with supersonic in July 2025 my fiber line was giving problems I reported it via WhatsApp and I didn't know what to do because they said it's been escalated to the technical team so from the 25 July 2025 until the day I canceled the subscription with them I never received any response from them now they want me to pay them a huge amount how do I pay for something that doesn't work the new service provider had to replace the ont because the ont that I had with supersonic was faulty.
Helpful (0)
|Replies (0)MM
Moipone M
1 reviews | Active since Mar 2026
25 Mar 2026, 12:27
Unsatisfied customer
I'm not satisfied with the services I had with my fiber line with supersonic in July 2025 my fiber line was giving problems I reported it via WhatsApp and I didn't know what to do because they said it's been escalated to the technical team so from the 25 July 2025 until the day I canceled the subscription with them I never received any response from them now they want me to pay them a huge amount how do I pay for something that doesn't work the new service provider had to replace the ont because the ont that I had with supersonic was faulty.
0
Replies (0)JV
A
Amelia
1 reviews | Active since Jun 2025
19 Dec 2025, 12:01
Supersonic fiber
We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.
Helpful (0)
|Replies (0)A
Amelia
1 reviews | Active since Jun 2025
19 Dec 2025, 12:01
Supersonic fiber
We have been waiting a month for this people to install the fiber. Since the 13th of November we have been telling them that we did not get an installation done between supersonic and vuma I get tossed around and no real solutions are being given as to how long we must still wait. I have been calling them for the whole month explaining the situation over and over and all I get is "we apologize for the inconvenience" or "we have escalated it and the revelent department will contact you. This people has no integrity at all. I don't know how long we suppose to wait now. I want to cancel the installation and they had the nerve to tell me if the fiber has been used I will not be reimbursed. Really who can I use their services if nothing has been installed. Supersonic fiber has the worst service I have ever encountered.
0
Replies (0)LM
Lerato M
1 reviews | Active since Oct 2025
10 Oct 2025, 18:56
Supersonic
My debit order bounced on The 26th I called my supersonic to request a payment link, they advised me that they will send a request to Vuma to create one, which is alie vuma doesn't do payments, I called 3 times with no solution or a call back , last agent I spoke to was mlungisi he promised to call but never called, I can't use the easy pay number be cause they advised it's cancelled, they advised me to scan the barcode on the router , that send me to vuma's website but not where I can make a payment, I work from home and I have no connection. Customer service is a nightmare . No resolution till now
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Oct 2025
10 Oct 2025, 18:56
Supersonic
My debit order bounced on The 26th I called my supersonic to request a payment link, they advised me that they will send a request to Vuma to create one, which is alie vuma doesn't do payments, I called 3 times with no solution or a call back , last agent I spoke to was mlungisi he promised to call but never called, I can't use the easy pay number be cause they advised it's cancelled, they advised me to scan the barcode on the router , that send me to vuma's website but not where I can make a payment, I work from home and I have no connection. Customer service is a nightmare . No resolution till now
0
Replies (0)TK
Theuns K
1 reviews | Active since Mar 2009
30 Sept 2025, 10:35
Supersonic Fibre now actively *****ing money from my account
The Supersonic ****-ups continue… It took Supersonic more than a month to eventually connect my fibre after dozens of emails, hours spent on calls on hold listening to that infuriating music, and immense frustration. I app**** for the 150Mbps/150Mbps special offer for R549 p/m for the first three months, whereafter it would be R849 p/m. What does Supersonic do? They bill me TWICE in the first month. First invoice for R549 for September, and second invoice R849 ALSO for September, and both amounts are going off my account via debit order TODAY, R1398 in total, and again they just shrug their shoulders. It is a ****ing ripoff! Don't trust ANYTHING Supersonic – an MTN company – says. Supersonic has no email address on their website to contact them on.
Helpful (0)
|Replies (0)TK
Theuns K
1 reviews | Active since Mar 2009
30 Sept 2025, 10:35
Supersonic Fibre now actively *****ing money from my account
The Supersonic ****-ups continue… It took Supersonic more than a month to eventually connect my fibre after dozens of emails, hours spent on calls on hold listening to that infuriating music, and immense frustration. I app**** for the 150Mbps/150Mbps special offer for R549 p/m for the first three months, whereafter it would be R849 p/m. What does Supersonic do? They bill me TWICE in the first month. First invoice for R549 for September, and second invoice R849 ALSO for September, and both amounts are going off my account via debit order TODAY, R1398 in total, and again they just shrug their shoulders. It is a ****ing ripoff! Don't trust ANYTHING Supersonic – an MTN company – says. Supersonic has no email address on their website to contact them on.
0
Replies (0)TB
Thandi B
1 reviews | Active since Apr 2011
22 Aug 2025, 16:53
As a new client I mu...
As a new client I must say I am very disappointed, I was attempting moving from Metro fiber to supersonic its only a day and I am seeing flames 18 min on the line waiting for someone to assist this is bad service
Helpful (0)
|Replies (0)TB
Thandi B
1 reviews | Active since Apr 2011
22 Aug 2025, 16:53
As a new client I mu...
As a new client I must say I am very disappointed, I was attempting moving from Metro fiber to supersonic its only a day and I am seeing flames 18 min on the line waiting for someone to assist this is bad service
0
Replies (0)