Sunningdale Sanitary 9 days for a refund!

I often buy from Sunningdale Sanitary but having to wait 9 days for a refund, after I took 9 boxes of tiles back, in person to the store is totally unacceptable! They were waiting to be refunded by their supplier. In the real world it does not work like that. This is the last time I order from them, purely because of their excuses the one after the other. Please fami****ise yourselves with the CPA!