Stylephase
Claimed Business
|1.6|15 Reviews (last 12 months)|This business does not respond to reviews
Stylephase
Claimed Business
|1.6
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Stylephase is drawing significant frustration from shoppers, with a recurring theme centred on delayed or unfulfilled refunds and difficulty reaching support after a purchase issue arises. Customers consistently mention incorrect sizing, garments not matching online images, and poor workmanship. Return policies are described as costly and unfair, particularly where buyers must pay collection fees for faulty goods. A smaller group of shoppers report positive experiences with quick delivery via Aramex and items that arrived true to size, suggesting outcomes are inconsistent across orders.
Performance(last 12 months):
Trustindex Rating
2.5NPS Score
-38Unlikely
TrustIndex
2.5
NPS Score
-38
Recommended: Unlikely
Review Distribution
1.6|15 Reviews
Sep '25 - Aug '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNI
Nabiha I
1 reviews | Active since May 2021
19 May 2026, 11:58
Pathetic
Pathetic service. They take very long to deliver and their sizes are so small are not normal SA sizes. It's not even stated on the item. They refuse to collect the goods and it's the customers problem 🙄. It's even a big effort to get a refund
Helpful (0)
|Replies (0)NI
Nabiha I
1 reviews | Active since May 2021
19 May 2026, 11:58
Pathetic
Pathetic service. They take very long to deliver and their sizes are so small are not normal SA sizes. It's not even stated on the item. They refuse to collect the goods and it's the customers problem 🙄. It's even a big effort to get a refund
0
Replies (0)SN
Salome N
1 reviews | Active since Jun 2025
9 Apr 2026, 12:08
Refund
Yesterday i have ordered 2 jerssey and 2 coat,after sime few minutes i have realised that the coat dienst have fril inside then i immediatly cancel the whole order the they promised to do the refund,up until tdy i am struggling to get my refund tge keep on saying they are waiting for their accountant
Helpful (0)
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Salome N
1 reviews | Active since Jun 2025
9 Apr 2026, 12:08
Refund
Yesterday i have ordered 2 jerssey and 2 coat,after sime few minutes i have realised that the coat dienst have fril inside then i immediatly cancel the whole order the they promised to do the refund,up until tdy i am struggling to get my refund tge keep on saying they are waiting for their accountant
0
Replies (0)AK
CM
COLLIN M
1 reviews | Active since Oct 2021
14 Jan 2026, 12:30
Poor service
I am extremely disappointed with the service I have received. Frankly, this experience does not even warrant a one star rating. I purchased 5 dresses in size XL; however, upon delivery, several items were incorrectly labelled, with some fitting like a size L or even M. In addition, the workmanship was unacceptable there were visible loose threads and poorly finished seams. I lodged a complaint and had to wait for the store to reopen before any assistance was provided. I followed up multiple times until it was finally confirmed that the items would be collected. I was then issued a tracking reference, and the courier collected the items from me for return to the store. The tracking information confirmed delivery, yet I still had to contact the store to ensure they acknowledged receipt. I was informed that the refund process would begin once they had the package, even though it was already showing as delivered on my end. Shortly thereafter, I was asked for my banking details. Today, 14 January 2026, I followed up again and was told that HR would only process the refund on Thursday. Shortly after that call, I received another call from a staff member asking about a missing belt although none of the dresses I purchased came with belts. After realising she had contacted the wrong person, I asked her about the status of my refund, and she claimed it had already been processed today. This level of inconsistency and incompetence is unacceptable. This was my first purchase, and it will certainly be my last after such a frustrating experience. Timeline: • Purchase date: 23 December 2025 • Delivery date: 30 December 2025 • Return and refund request submitted: 30 December 2025 • Today: 14 January 2026, and I am still having to push for the completion of this process.
Helpful (0)
|Replies (0)CM
COLLIN M
1 reviews | Active since Oct 2021
14 Jan 2026, 12:30
Poor service
I am extremely disappointed with the service I have received. Frankly, this experience does not even warrant a one star rating. I purchased 5 dresses in size XL; however, upon delivery, several items were incorrectly labelled, with some fitting like a size L or even M. In addition, the workmanship was unacceptable there were visible loose threads and poorly finished seams. I lodged a complaint and had to wait for the store to reopen before any assistance was provided. I followed up multiple times until it was finally confirmed that the items would be collected. I was then issued a tracking reference, and the courier collected the items from me for return to the store. The tracking information confirmed delivery, yet I still had to contact the store to ensure they acknowledged receipt. I was informed that the refund process would begin once they had the package, even though it was already showing as delivered on my end. Shortly thereafter, I was asked for my banking details. Today, 14 January 2026, I followed up again and was told that HR would only process the refund on Thursday. Shortly after that call, I received another call from a staff member asking about a missing belt although none of the dresses I purchased came with belts. After realising she had contacted the wrong person, I asked her about the status of my refund, and she claimed it had already been processed today. This level of inconsistency and incompetence is unacceptable. This was my first purchase, and it will certainly be my last after such a frustrating experience. Timeline: • Purchase date: 23 December 2025 • Delivery date: 30 December 2025 • Return and refund request submitted: 30 December 2025 • Today: 14 January 2026, and I am still having to push for the completion of this process.
0
Replies (0)CD
Coreen D
1 reviews | Active since Sept 2023
10 Jan 2026, 18:32
Great service
Great service, I received my order just as I expected within the 5 business days as advertised. Well done to the courier company as well (Aramex). As a first time customer I was concerned about all the negative reviews, but Stylephase has impressed me and trust that they will continue this way. I am very pleased with the items purchased (Pjs, a dress, a top and Jeans) all true to size and good quality too. Thanks to all who made this happen.
Helpful (0)
|Replies (0)CD
Coreen D
1 reviews | Active since Sept 2023
10 Jan 2026, 18:32
Great service
Great service, I received my order just as I expected within the 5 business days as advertised. Well done to the courier company as well (Aramex). As a first time customer I was concerned about all the negative reviews, but Stylephase has impressed me and trust that they will continue this way. I am very pleased with the items purchased (Pjs, a dress, a top and Jeans) all true to size and good quality too. Thanks to all who made this happen.
0
Replies (0)JC
Jasantha C
1 reviews | Active since Sept 2021
5 Jan 2026, 16:12
Poor quality of garments
Poor quality of garments. And you must pay to return the faulty garments
Helpful (0)
|Replies (0)JC
Jasantha C
1 reviews | Active since Sept 2021
5 Jan 2026, 16:12
Poor quality of garments
Poor quality of garments. And you must pay to return the faulty garments
0
Replies (0)YG
Yeensweri G
1 reviews | Active since Dec 2009
15 Dec 2025, 09:46
Absolutely ********** service!!!
I placed an order on the 28th November 2025. Successfully paid for the order and to date 15th December 2025 have not received my order. The courier parter kept updating the tracking system with false information and then suddenly stopped updating all together. The support through Facebook is absolutely horrible and I'm now not sure if my package will be delivered before Christmas. I would never recommend this company to anyone and the sad thing is we keep being told to support local businesses and yet they have the infrastructure to support my needs.
Helpful (0)
|Replies (0)YG
Yeensweri G
1 reviews | Active since Dec 2009
15 Dec 2025, 09:46
Absolutely ********** service!!!
I placed an order on the 28th November 2025. Successfully paid for the order and to date 15th December 2025 have not received my order. The courier parter kept updating the tracking system with false information and then suddenly stopped updating all together. The support through Facebook is absolutely horrible and I'm now not sure if my package will be delivered before Christmas. I would never recommend this company to anyone and the sad thing is we keep being told to support local businesses and yet they have the infrastructure to support my needs.
0
Replies (0)NB