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To: Stor-Age Kempton Park 4 Klipspringer Street, Esther Park, Kempton Park, 1619 VAT No. ***

Subject: Complaint: Account Balance Discrepancies and Poor Customer Service.

To whom it may concern

I am writing to express my extreme dissatisfaction and frustration regarding the recent mistreatment I received from your Kempton Park storage company. I have been a client with your company since March 2024, and until this month, our communication and invoice payments had been satisfactory.

However, this month, I received conflicting information regarding my account balance. On 5 March 2026, I received a WhatsApp message stating my storage amount due was R3,853.83. Later, on 16 March 2026, I received a statement stating my account was overdue, with a balance of R1,280.00, including late fees. Then, on 19 March 2026, I received an email with an invoice showing a balance due of R4,223.96.

After seeking clarification, I spoke with a staff member on 17 March 2026 at 13:01 (phone number +27 (10) ***), who explained the balance and late fees. I made a payment of R4,033.88 based on his instructions. However, I was then contacted by another staff member who claimed I still owed R359.99. I am confused and frustrated by these conflicting amounts and lack of clear communication.

The sequence of events is as follows: - 5 March 2026: Received WhatsApp message with amount due of R3,853.83 - 16 March 2026: Received statement with overdue amount of R1,280.00 - 17 March 2026: Spoke with staff member who explained balance and late fees - 19 March 2026: Received email with invoice showing balance due of R4,223.96

I am particularly upset that your staff is being defensive and rude, and one of them even suggested I take my business elsewhere. I am extremely disappointed by the level of service and respect shown to me, a loyal client.

I intend to relocate my vehicle to another storage company where I will receive fair treatment and service. Please also find attached all relevant documents and communication as proof and reference for this matter.

Kind regards, Logistics Go Movers team