Stonehaven On Vaal
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Stonehaven On Vaal earns consistent praise for its scenic riverside setting, attentive waitstaff, and quality food. Guests repeatedly highlight named servers like Vivian, Ray, and Taylor for warm, personalised service. The boat cruise, family-friendly atmosphere, and event hosting receive enthusiastic mentions, with most visitors expressing intent to return.
TrustIndex
6.3
NPS Score
77
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Stonehaven On Vaal earns consistent praise for its scenic riverside setting, attentive waitstaff, and quality food. Guests repeatedly highlight named servers like Vivian, Ray, and Taylor for warm, personalised service. The boat cruise, family-friendly atmosphere, and event hosting receive enthusiastic mentions, with most visitors expressing intent to return.
Stonehaven On Vaal's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Conduct. Customer Service & Staff Conduct (4.8). Waitstaff including Vivian, Ray, Taylor, Teboho, Simon, and Danny-boy are repeatedly named for warm, attentive, and professional service. Guests describe staff as friendly, hands-on, and genuinely caring, often citing them as the reason for return visits.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2025
I had a great time at the restaurant. The food was a 10/10 and the service was off the charts. I will definitely be coming back very soon. Princess was a great help.
1 reviews | Active since Feb 2025
I had a great time at the restaurant. The food was a 10/10 and the service was off the charts. I will definitely be coming back very soon. Princess was a great help.
1 reviews | Active since Apr 2026
Stonehaven on Vaal never disappoints, but our lunch/dinner this week was extra special thanks to Ray. From the moment we sat down he was warm, professional, and incredibly attentive. He knew the menu inside-out, gave great recommendations, kept our drinks topped up, and checked in at all the right times. You can tell he genuinely cares about guests having the best time ever🔥🔥❤️❤️❤️❤️
1 reviews | Active since Apr 2026
Stonehaven on Vaal never disappoints, but our lunch/dinner this week was extra special thanks to Ray. From the moment we sat down he was warm, professional, and incredibly attentive. He knew the menu inside-out, gave great recommendations, kept our drinks topped up, and checked in at all the right times. You can tell he genuinely cares about guests having the best time ever🔥🔥❤️❤️❤️❤️
1 reviews | Active since Apr 2026
Webt to stonehaven with friends received the best service by an employee named Ray Stonehaven is a place to be I'll visit over and over again
1 reviews | Active since Apr 2026
Webt to stonehaven with friends received the best service by an employee named Ray Stonehaven is a place to be I'll visit over and over again
1 reviews | Active since Apr 2026
I was assisted by Ray when I went to Stonehaven with my family and it was exceptional, chefs kiss.
1 reviews | Active since Apr 2026
I was assisted by Ray when I went to Stonehaven with my family and it was exceptional, chefs kiss.
The most common complaint about Stonehaven On Vaal, based on Hellopeter's AI analysis of recent customer reviews, is Food Quality & Consistency. Food Quality & Consistency (4.7). Guests describe meals as delicious, fresh, and well-portioned, with pizzas, ribs, breakfasts, and cheese platters singled out. Value for money is praised. Ratings remain consistently strong with no notable complaints about taste or temperature in the dataset.
Stonehaven On Vaal has a TrustIndex of 6.3 out of 10 on Hellopeter, based on 51 reviews in the last 12 months. Hellopeter has tracked Stonehaven On Vaal across 291 total reviews. How is the TrustIndex calculated? →
