Shocking Hygiene at Steers Westville Mall

I am absolutely disgusted with the way Steers has handled my recent complaint about food hygiene at their Westville Mall branch. Not a single person at Steers seems to take customer safety or accountability seriously.

I reported that staff were handling food with their bare hands while heavily sweating over the grill, this was during a wacky Wednesday evening, something any responsible food establishment would consider completely unacceptable. Instead of addressing the problem properly, Steers Head Office hid behind a “no gloves policy” as if that excuses basic hygiene failures. Even the store manager agreed that utensils should have been used to handle the meat patties, yet nothing meaningful was done.

What followed was even more pathetic: • Promised call-backs that never happened • A manager who only responded once I WhatsApped after 5pm • Zero accountability beyond “the staff got warnings” a simply "sorry" doest cut it • No refund, no compensation, no store credit — nothing

And now, after escalating this to Steers Head Office again, I’ve been completely ignored. Not even the decency of a reply. Clearly, customer health means nothing to them, and food safety concerns are simply brushed aside.

My daughters and I woke up with stomach discomfort after eating food handled unhygienically, and Steers’ attitude has basically been: “Not our problem.”

If this is how Steers handles legitimate complaints, then the brand has seriously lost the plot. Eating at Steers is obviously a gamble, because hygiene seems optional and accountability is nonexistent.

People deserve to know how Steers treats their customers when something goes wrong with silence, excuses, and zero responsibility.