No communication

SAA Flight SA8683 – from Wonderboom Airport to Cape Town International – Friday 23 March 17:30 • On arrival at Wonderboom airport I was told that the flight had been cancelled. I had not received any form of notification that this flight had been cancelled. Why can you not advise passengers of changes. When booking are made we need to provide cell phone number, alternative contact numbers and email addresses. If you have all this information at your disposal why is it not being used ? • Your counter staff were unable to assist me and I was told that my only option was to fly the next day – which was unacceptable • I then had to again arrange transportation from Wonderboom airport to OR Tambo and had to make and pay for a new flight at a much higher fee. Your service in not advising passengers of cancelled flight and the fact that you are not able to provide me with an alternative booking at your expense is unacceptable. I therefore request a full refund of the ticket I had to purchased. It has been 2 weeks now and no response.