Shocking Service and Complete Lack of Accountability from Inn8

Although this complaint is address to INN8 - it would be completely necessary to address it here as all their email addresses are Stanlib. I am beyond frustrated with the shocking level of service and complete disregard for communication from Inn8.

In mid-September 2025, Thinus assured me that Chris and Lara would contact me to assist with moving my book. That never happened. I followed up repeatedly on 26 September, 14 October, and again on 5 December 2025 — each time being given empty promises that they would reach out. To date, nothing.

The situation has only worsened. On 2 February 2026, I contacted them regarding ongoing fee reversals (lump sum) — no response. My brokerage followed up on 10 March 2026 regarding ongoing fees — again, completely ignored.

On 13 March 2026, I escalated the matter and copied Chris, Lara, and Michael directly. Read receipts confirmed the emails were seen, yet still no response. This is not just poor service — it is blatant negligence and a total lack of accountability.

This level of unprofessionalism is unacceptable, especially in the financial services industry where clients’ interests should be a priority. I expect immediate engagement and a clear resolution to this matter.