TrustIndex
0.0
Score
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Complain Estate Late PJ RAUBENHEIMER
Dear Helopeter I hereby would like to know how long it takes to transfer vehicles from my Late Husband's name into my name, Mrs. Lily Raubenheimer? I have been battling now for 7 years to get this done. We had a joint will at Standard Bank. The Estate was handled off in 2019 (husbandpassed on 29 Nov 2016). Standard Bank took their 3,5 % of the Estate, without assisting me to complete that part, together with my Fixed assist. How will I get hold of them in Windhoek? They don't even answer my calls anymore. They didn't even arrange vehicles for me to travel from.point A to B . My children and I have to make use of public transport when travelling out of town. What steps can I follow, It's been almost 8 years now.
1 reviews | Active since Jan 2020
Complain Estate Late PJ RAUBENHEIMER
Dear Helopeter I hereby would like to know how long it takes to transfer vehicles from my Late Husband's name into my name, Mrs. Lily Raubenheimer? I have been battling now for 7 years to get this done. We had a joint will at Standard Bank. The Estate was handled off in 2019 (husbandpassed on 29 Nov 2016). Standard Bank took their 3,5 % of the Estate, without assisting me to complete that part, together with my Fixed assist. How will I get hold of them in Windhoek? They don't even answer my calls anymore. They didn't even arrange vehicles for me to travel from.point A to B . My children and I have to make use of public transport when travelling out of town. What steps can I follow, It's been almost 8 years now.
1 reviews | Active since Jan 2020
Pathetic service
Standard Bank Walvis Bay score a 0/10 !! Poorest work ethic I experienced in all my life!
1 reviews | Active since Jan 2020
Pathetic service
Standard Bank Walvis Bay score a 0/10 !! Poorest work ethic I experienced in all my life!
1 reviews | Active since Jan 2020
Standard Bank Namibia - It Can't Be
Last month I experienced problems with internet banking. I would make a payment, but two or three days later the money would be back on my bank account. I called the helpdesk; they could not help me and said I must speak to customer service at the bank. I did what I was asked to do. Customer service contacted the IT department. The problem was only resolved after I the fourth time I loaded the transaction. I then requested the bank to reverse all the service fees they charged me for the failed transactions and the late fees I was charged by the institutions I tried to pay. I received no joy from the customer service people at the Groove branch and escalated my grievance to the manger (a Ms. Maureen Louw) the latter asked a gentleman in her department to handle my call. Since then, I sent an e-mail to the manager and tried calling her serval times. She is not answering my calls and has not responded to my e-mail.
1 reviews | Active since Jan 2020
Standard Bank Namibia - It Can't Be
Last month I experienced problems with internet banking. I would make a payment, but two or three days later the money would be back on my bank account. I called the helpdesk; they could not help me and said I must speak to customer service at the bank. I did what I was asked to do. Customer service contacted the IT department. The problem was only resolved after I the fourth time I loaded the transaction. I then requested the bank to reverse all the service fees they charged me for the failed transactions and the late fees I was charged by the institutions I tried to pay. I received no joy from the customer service people at the Groove branch and escalated my grievance to the manger (a Ms. Maureen Louw) the latter asked a gentleman in her department to handle my call. Since then, I sent an e-mail to the manager and tried calling her serval times. She is not answering my calls and has not responded to my e-mail.
1 reviews | Active since Jan 2020
Pathetic Customer Service
The customer service of Standard Bank Namibia is pathetic. Their call centre and branch employees and IT Teams simply do not make an effort to resolve issues and simply make excuses and ignore customer queries. The CEO needs to start doing her job and sort out their pathetic service.
1 reviews | Active since Jan 2020
Pathetic Customer Service
The customer service of Standard Bank Namibia is pathetic. Their call centre and branch employees and IT Teams simply do not make an effort to resolve issues and simply make excuses and ignore customer queries. The CEO needs to start doing her job and sort out their pathetic service.
1 reviews | Active since Jan 2020
Bad service
Slow and long ques been waiting for more than an hour this bank is something els wouldn't recommend it for no1
1 reviews | Active since Jan 2020
Bad service
Slow and long ques been waiting for more than an hour this bank is something els wouldn't recommend it for no1
1 reviews | Active since Jan 2020
Standard Bank Insurance claim - Ammicably resolved
I submitted a complaint via Hellopeter regarding the initial poor service received from Standard Bank Insurance. After logging the compliant I was contacted by Standard Bank Insurance who requested a period of 8 days to review my claim. I am pleased to announce that Standard Bank Insurance has subsequently revoked their initial denial of the claim. A settlement amount was agreed to and paid out. The claim was therefore resolved in an amicable manner. I feel valued again. A special thanks to Terral Kisten, Executive and Social Media Complaints Specialist for your prompt responses and assistance rendered to resolve the matter in a amicable manner. Also thanks to Hellopeter for providing such an effective platform to highlight consumer concerns.
1 reviews | Active since Jan 2020
Standard Bank Insurance claim - Ammicably resolved
I submitted a complaint via Hellopeter regarding the initial poor service received from Standard Bank Insurance. After logging the compliant I was contacted by Standard Bank Insurance who requested a period of 8 days to review my claim. I am pleased to announce that Standard Bank Insurance has subsequently revoked their initial denial of the claim. A settlement amount was agreed to and paid out. The claim was therefore resolved in an amicable manner. I feel valued again. A special thanks to Terral Kisten, Executive and Social Media Complaints Specialist for your prompt responses and assistance rendered to resolve the matter in a amicable manner. Also thanks to Hellopeter for providing such an effective platform to highlight consumer concerns.
1 reviews | Active since Jan 2020
Ucount rewards scam or what and overcharged cheque accout
I have a cheque account with standard bank and when I called in complaining that am being charged for the overdraft n interest every month the consultant could not understand why..till today and this is making a strain on me why should I pay a fee,then interest and then overdraft fee..It's ridiculous I want to close the account can't keep up.Also the Ucount rewards my previous balance was rec and in December I swiped for petrol to the amount of R2.400.00 but get what my balance now is parents..what the heck when your adverti*****t is saying R5 back for every litre if u buy at caltex.this is insane..I want out
1 reviews | Active since Jan 2020
Ucount rewards scam or what and overcharged cheque accout
I have a cheque account with standard bank and when I called in complaining that am being charged for the overdraft n interest every month the consultant could not understand why..till today and this is making a strain on me why should I pay a fee,then interest and then overdraft fee..It's ridiculous I want to close the account can't keep up.Also the Ucount rewards my previous balance was rec and in December I swiped for petrol to the amount of R2.400.00 but get what my balance now is parents..what the heck when your adverti*****t is saying R5 back for every litre if u buy at caltex.this is insane..I want out
1 reviews | Active since Jan 2020
Let down and done in by Standard Bank Namibia
I have a Home Loan account with Standard Bank Namibia - Luderitz Branch - since 2009. I was retrenched during 2010 and fell in arrears with my Home Loan payments, even though I tried to keep up to date with payments (I was unable to do monthly payments, but did lump sum payments to cover the months in arrears). My account was then placed with their recovery department and I continued to try and keep up. I was gainfully employed again during February 2012 and from then paid more than my monthly payment. So, during March 2017 I lodged a geyser replacement claim with the bank and was informed that I was not insured (Home Loan Protection Plan). I told them that I am not at fault here and with some to and fro, they paid the claim, but not from the Insurance, they debited my Home loan account. I told them (actually harassed them) to ensure that I am adequately insured and with a struggle I saw on my Home Loan Statement that Insurance payments were deducted. They've quoted a monthly insurance payment of between N$280 - N$580, and then debited my account with a higher premium. I complaint and fussed that they stick to their quote and they corrected it. I never received any Policy contract though, and must admit I never followed up as I trusted my bankers. Yea right, lo and behold, early November 2019 I was diagnosed with an Invasive Ductal Carcinoma, and had a left breast mastectomy and a right breast lumpectomy. While recovering from surgery at our capitol city, I prepared to call my branch at Luderitz to inquire about the claim procedure when the Branch Administrator/ Manager called me, and informed me that I have a claim under the Home Loan Protection Plan with Standard Bank. She then discovered that I was NOT insured under their HLPP. When I asked them to insured me adequately, they did a fire insurance policy. On top of entire trauma I endured, the preparation for chemotherapy and radiation, I still had to deal with the incompetence of Standard Bank Namibia and their Insurance department. I do not know how the banking policies had changed the past 20 years, but I thought that the onus rest with the banks to see to it that their loan books are properly insured. And so, during March 2020 I visited my branch and applied for the HLPP cover, covering both my husband and I. It took them 2 months to process the application and when I received the Policy document (not without asking for it), I found that my husband was not included! Again, I had to raise hell for them just to do their job properly. I just cannot let go and I feel completely let down and done in by my trusted bankers. My Home Loan was adequately insured before they moved it to their recovery Department and they dropped the ball then. I think my last recourse could be to lodge a complaint with Namfisa (Namibia's watchdog for financial institutions). Any advice?
1 reviews | Active since Jan 2020
Let down and done in by Standard Bank Namibia
I have a Home Loan account with Standard Bank Namibia - Luderitz Branch - since 2009. I was retrenched during 2010 and fell in arrears with my Home Loan payments, even though I tried to keep up to date with payments (I was unable to do monthly payments, but did lump sum payments to cover the months in arrears). My account was then placed with their recovery department and I continued to try and keep up. I was gainfully employed again during February 2012 and from then paid more than my monthly payment. So, during March 2017 I lodged a geyser replacement claim with the bank and was informed that I was not insured (Home Loan Protection Plan). I told them that I am not at fault here and with some to and fro, they paid the claim, but not from the Insurance, they debited my Home loan account. I told them (actually harassed them) to ensure that I am adequately insured and with a struggle I saw on my Home Loan Statement that Insurance payments were deducted. They've quoted a monthly insurance payment of between N$280 - N$580, and then debited my account with a higher premium. I complaint and fussed that they stick to their quote and they corrected it. I never received any Policy contract though, and must admit I never followed up as I trusted my bankers. Yea right, lo and behold, early November 2019 I was diagnosed with an Invasive Ductal Carcinoma, and had a left breast mastectomy and a right breast lumpectomy. While recovering from surgery at our capitol city, I prepared to call my branch at Luderitz to inquire about the claim procedure when the Branch Administrator/ Manager called me, and informed me that I have a claim under the Home Loan Protection Plan with Standard Bank. She then discovered that I was NOT insured under their HLPP. When I asked them to insured me adequately, they did a fire insurance policy. On top of entire trauma I endured, the preparation for chemotherapy and radiation, I still had to deal with the incompetence of Standard Bank Namibia and their Insurance department. I do not know how the banking policies had changed the past 20 years, but I thought that the onus rest with the banks to see to it that their loan books are properly insured. And so, during March 2020 I visited my branch and applied for the HLPP cover, covering both my husband and I. It took them 2 months to process the application and when I received the Policy document (not without asking for it), I found that my husband was not included! Again, I had to raise hell for them just to do their job properly. I just cannot let go and I feel completely let down and done in by my trusted bankers. My Home Loan was adequately insured before they moved it to their recovery Department and they dropped the ball then. I think my last recourse could be to lodge a complaint with Namfisa (Namibia's watchdog for financial institutions). Any advice?