SSS Secunda poor service and solutions

SSS provided an assessment and solution to upgrade my existing alarm system after a burglary. My family and I are experiencing sleepless nights with intermittent false alarms after the new installation was done, and we are forced to keep the system off or bypass zones to have peace. SSS control room and response teams are also frustrated with the false alarms, and are either slow to respond or never respond at all. After several complaints to Vince and SSS technicians; the practical issues of using the system are not resolved. The workmanship is poor (cable joints are not soldered, no heat shrink - they use insulation tape on joints, the panel wiring is a spider web of mess, and are also reluctant to pull new cables if needed). The arming LED worked for a day only, and now remains off. The LED's are not visible in the morning sunlight, We have to park outside the gate, wait for the gate to fully close and then arm the system, and with no visual indication have to try and access the HYYP app outside the driveway, to check if the system is armed. I am going the legal route to claim my money back from SSS, for a solution that they provided, which is impractical to use and their failure to remedy the problems after I have given them several opportunities to do so.