Not Responding to My Compaint

I am extremely disappointed with the service received from Sportscene and TFG customer service.

On 8 May 2026, I sent a formal complaint to [email protected] regarding a pair of Jordan sneakers I purchased from the Sportscene store at Pavilion Shopping Centre for approximately R3400. The sneakers are only about two months old and have been worn fewer than five times, yet they are already showing signs of poor quality and durability.

I explained in my email that I take good care of my shoes and that this level of deterioration is unacceptable for a premium-priced sneaker and a reputable brand such as Jordan. I also requested assistance regarding an assessment, replacement, or possible resolution.

To date, I have not received any acknowledgement, feedback, or response from TFG customer service. It is very frustrating to spend a significant amount of money on a product that does not meet reasonable quality expectations, only to then be ignored when attempting to resolve the matter professionally.

I expected much better customer service and product quality from Sportscene and TFG. I would appreciate urgent assistance and communication regarding this matter.