Spec savers plettenberg bay horrible service

I experienced extremely poor service at Specsavers in Plettenberg Bay regarding my lost clip-on sunglasses.

I was informed that I needed to bring in the frame for a replacement, which I found unreasonable. After submitting the frame in January, I made numerous visits to check on the status, only to be told that the assistant had mistakenly ordered a replacement frame instead of the clip-ons I needed. Despite my repeated follow-ups over the course of nearly four months, there was a lack of communication, and I ultimately decided to seek assistance elsewhere.

Eventually, I received a call notifying me that the clip-ons had arrived, but by then, I had already waited too long and requested a refund due to the inadequate service.

Unfortunately, I encountered further delays and confusion, leading to a partial refund for the excess but not for the glasses themselves. After numerous emails and additional waiting, I was informed that I would not receive a refund for the inconvenience caused by their lack of service . This entire experience has been frustrating, as I had to pay an additional 3k for new glasses while receiving no acknowledgment of the poor service I endured.