Bad cupcake and bad attitude

A placed a rainbow topping cupcake order food my daughter's birthday with Spar Centurion. Upon collection I received an incorrect cupcake order and when I told the lady it was the wrong order she gave me an attitude and asked me what is she supposed to do with the cupcakes. Not only that but my daughter who's on a spectrum and very particular about what she wants spotted a ****roach in the box of cupcakes... Not only did this ruined my daughter's birthday but it completely put her off cupcakes, now she doesn't even want anything to do with cupcakes.