Snuggly's terrible customer communications.

It’s a good feeling to leave a positive review. Sadly, this is not one of those. I stumbled across snuggly.co.za when looking for a Valentine’s gift for my wife. They supply cotton bathrobes that look very good and I’m sure my wife would love one. I ordered one on Jan 29. Expected delivery Feb 7’ish. The site has a caveat that supply shortages can affect the delivery date. That’s understood. The problem is I sent three email queries for a status. Feb 07, Feb 08, Feb 12. I received no replies. And, yes, I checked the Junk and Bin folders.

I have opened a dispute with FNB’s fraud department. This is so sad. It could have been avoided with a short email to say they are experiencing supply problems and the bathrobe will be delayed until March. Instead, they are about to fight the might of FNB and deal with a bad review on HelloPeter.