SMG Durban
Unclaimed Business
|2.7|3 Reviews (last 12 months)|This business does not respond to reviews
SMG Durban
Unclaimed Business
|2.7
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.7|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNK
Nontokozo K
1 reviews | Active since Feb 2012
31 Mar 2026, 12:17
Pathetic service from Ernest at SMG Durban (Briargdene)
I believed I was making the right decision by choosing SMG in Briardene, Durban to repair a minor dent in my car rear bumper. I dropped the vehicle off on Tuesday, 24 March 2026 at around 08:00, and was warmly assisted by Ms. Thola. Unfortunately, the problems began once the car was handed over to Ernest, whose lack of communication and customer care quickly became evident. On 31 March 2026, I requested an update on the turnaround time in line with their standard operating procedures. Despite sending multiple WhatsApp messages, Ernest has struggled to provide this information, only repeating that he would “check with the production manager.” This delay is especially distressing as I brought my car in before my mother’s burial, and now I need to return to work in Pretoria. From the way things are progressing, it seems unlikely that I will get my car back anytime soon. Ernest has shown little concern about informing me when the job will be completed, forcing me to extend my leave due to this poor service. This experience is unacceptable, and based on it, I cannot recommend SMG to anyone expecting reliable communication or quality customer service.
Helpful (0)
|Replies (1)NK
Nontokozo K
1 reviews | Active since Feb 2012
31 Mar 2026, 12:17
Pathetic service from Ernest at SMG Durban (Briargdene)
I believed I was making the right decision by choosing SMG in Briardene, Durban to repair a minor dent in my car rear bumper. I dropped the vehicle off on Tuesday, 24 March 2026 at around 08:00, and was warmly assisted by Ms. Thola. Unfortunately, the problems began once the car was handed over to Ernest, whose lack of communication and customer care quickly became evident. On 31 March 2026, I requested an update on the turnaround time in line with their standard operating procedures. Despite sending multiple WhatsApp messages, Ernest has struggled to provide this information, only repeating that he would “check with the production manager.” This delay is especially distressing as I brought my car in before my mother’s burial, and now I need to return to work in Pretoria. From the way things are progressing, it seems unlikely that I will get my car back anytime soon. Ernest has shown little concern about informing me when the job will be completed, forcing me to extend my leave due to this poor service. This experience is unacceptable, and based on it, I cannot recommend SMG to anyone expecting reliable communication or quality customer service.
0
Replies (1)AM
Annil M
1 reviews | Active since Feb 2020
3 Mar 2026, 17:24
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
Helpful (0)
|Replies (0)AM
Annil M
1 reviews | Active since Feb 2020
3 Mar 2026, 17:24
BMW SMG DBN Service Department ... Sucks
My preferred BM dealer is SMG Dbn & the sales team have been super excellent, based on that i bought a few BM's from them over the years. On the other hand the service team have been "dropping the ball". There has been a few mishaps which i have overlooked because of the great relationship i enjoyed with some of the staff, however the latest incident has me fuming. My X3 was booked in twice in the last 6 months for service & none of the service agents informed me about a starter replacement. It was by chance i made an inqury about buying tyres another dealer when an agent informed me about my vehicle being listed on the recall campaign. The agent also offered to order & replace the item at a dealer who i met for the first time. It was so great to be kept informed & offered help by someone i enjoyed no history with, yet my regular dealer didnt bother to even update me. It seems like SMG DBN team are more focused on sales volumes & have little or no loyalty on servicing their regaulars
0
Replies (0)MD