Freezer stopped working they don’t want to fix it, they said it’s over it’s guarantee although I’ve got a fridge from Defy it is over 15 years was never stopped working

Freezer stopped working they don’t want to fix it, they said it’s over it’s guarantee although I’ve got a fridge from Defy it is over 15 years was never stopped working. The letters on kettle are falling apart. **** brand from Smeg