Resubmission of corrected claim

On 28 August 2025 a claim for Dr R van Wyk was rejected because it was submitted in duplicate. On 18 September the corrected claim was emailed to ***. On 22 September a followup email was sent to *** to find out if the resubmitted claim was received in order. No response has been received. Followups were done on 23 and 25 September without any response to date.

Followup on Sisonkehealth Whatsapp was responded on 18 September to send claim to ***. The corrected claim was sent to *** on 18 September. On 23 September Sisonkehealth Whatsapp responded to foward the account to ***. This was done on 23 September.

On 25 September Sisonkehealth Whatsapp responded to say "we require the paper claim to ***". The paper claim was sent to *** on 25 September

The doctors practice also notified me that the corrected claim keeps rejecting duplicate when they try to submit from their side.

Sisonke Health, please advise if the corrected claim for 28 August from Dr R van Wyk has been received in order or not.