Shield Chemicals Air Scents Reed Diffuser Refills Discontinued

Reed Diffusers in my opinion are all the rage as they release fragrances via the reeds being immersed inside of the bottle that houses the liquid scent, genius... But that's not why I'm posting this review as this is as good as it gets!

Pictures are quite misleading and unless you've acquired their Air Scents Reed Diffuser, the size of the bottle is actually huge when one considers it houses a mere 100mm of fragrance... and therefore making the prospect of refills an exciting one...

Fast-forward to a week ago when the fragrance within my measly 3 bottles ran dry and at first I imagined it would be great if I could on my trips to JHB, pop in to the factory and buy direct and was duly informed that they, Shield Chemicals, don't deal direct and that the refills can be acquired at the approved re-sellers like Builders Warehouse and Pick n Pay, etc...

I could not locate said refills at Builders Warehouse and theirs on point assistant took my details and promised to advise when they receive the refills only to be informed that the refills were discontinued...

Now this rubbed me up the wrong way as I called the supplier Shield Chemicals initially who could have told me this but who decided to fob me off to their agents like Builders Warehouse which developed into a mammoth waste of my time!

I then contacted Shield Chemicals where it was confirmed and I then proceeded to ask why such a pollution driven decision would be made. A decision that surely cannot be conducive to environmental considerations where you, the end user are forced to re-invest in the entire glass pot with reed diffuser sticks instead of simply supplying refills!?

This therefore aims to warn unsuspecting investors of the ****-poor marketing decisions made by Shield Chemicals coupled with the lack of proper explanation when enquired on, albeit in a huff and a puff when I reached out to Lance Clark, Shield Chemicals Marketing head...

From the initial explanation received, I was informed by a Salesperson at Shield Chemicals, that the reason for refills being discontinued, is cost! It supposedly cost just as much for a 100mm refill as it costs to package the entire Reed Diffuser product, massive glass bottle and reeds to boot... What hogwash and what a crying shame considering the negative environmental impact that this obvious stupid decision will have!!!

In closing, I wish to use this and any other platform I can get my hands on to educate the market place at large of this businesses faux pass and to warn prospective investors to not bother and to rather find a different product that offers refills or designs it product with the environment at its forefront of development, R&D, etc... YOU HAVE BEEN EDIFIED!!!

So thanks for nothing Lance Clark and the company your represent, Shield Chemicals... Maybe someone else within the company can do what Lance could not and offer up a plausible solution and access to refills even if it means I must drive all the way to your Benoni factory!!!!