This 5 star hotel is the perfect example of a 3 star hotel.

In what world is this hotel where the staff beg for tips around every corner and charge you absurd rates just to get a drink poured for you at their restaurants justify the 5 stars? I do not think that this hotel makes that cut at all.

The room filled with ****roaches. We have to call front desk and ask to change room at 10:30PM. Food is edible at best. We ordered sirloin steak and fish&chip, both of us can’t finish as they were bad. Of course, this cost nearly R1000. The buffet is just as lacklustre. Spa room is scary. No AC on, we had little fan which making funny noise. Massage is fine. The hotel really need to change ASAP.

We probably won’t come back ever again. The price is not work what you get. Two stars is being generous.