Sharp Edge
Unclaimed Business
|3.8|0 Reviews (last 12 months)|This business does not respond to reviews
Sharp Edge
Unclaimed Business
|3.8
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2023, 13:34
Astonishingly bad service
Sharp Edge used to have a retail operation in Sandton. I was a regular customer, and over several years, filled a large part of my collection from their store. Then they got bought out by Blades and Triggers, and the SE brand migrated to an online presence only. Stock also dwindled. Recently I placed an order for a Benchmade knife, a Worksharp Sharpener, and a Worksharp Blade Grinding attachment. On arrival, the sharpener failed to power the blade grinding attachment, and the motor started smoking and emitting a burnt plastic smell. I notified SE immediately, and they advised they would collect the unit and replace. The unit was collected the same day and that was the last unforced communication I got from them. Several unanswered emails and more than a week later I finally called and got through to the MD, Stan Gordon. Mr Gordon has an interesting theory of customer service. First he imp**** that there was nothing wrong with the unit, then that he had been misinformed by his staff, and then he told me - the client who'd called - that I was "talking bull****". When that predictably failed to have whatever effect he thought it would, he spent a few minutes telling me that he needed to "test and experiment" with the machine before he could actually give me the goods I had already paid for. At this point, I gave up and suggested that he refund me the cost of the order. Oddly, when I asked him for a refund of my order, it turned out that he could immediately ship me a replacement unit, and it would leave the warehouse "today". I live in hope. We'll see if that ever arrives. Whatever the outcome, I won't be buying anything from them again. What a pity, and what a sad end to an institution.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2023, 13:34
Astonishingly bad service
Sharp Edge used to have a retail operation in Sandton. I was a regular customer, and over several years, filled a large part of my collection from their store. Then they got bought out by Blades and Triggers, and the SE brand migrated to an online presence only. Stock also dwindled. Recently I placed an order for a Benchmade knife, a Worksharp Sharpener, and a Worksharp Blade Grinding attachment. On arrival, the sharpener failed to power the blade grinding attachment, and the motor started smoking and emitting a burnt plastic smell. I notified SE immediately, and they advised they would collect the unit and replace. The unit was collected the same day and that was the last unforced communication I got from them. Several unanswered emails and more than a week later I finally called and got through to the MD, Stan Gordon. Mr Gordon has an interesting theory of customer service. First he imp**** that there was nothing wrong with the unit, then that he had been misinformed by his staff, and then he told me - the client who'd called - that I was "talking bull****". When that predictably failed to have whatever effect he thought it would, he spent a few minutes telling me that he needed to "test and experiment" with the machine before he could actually give me the goods I had already paid for. At this point, I gave up and suggested that he refund me the cost of the order. Oddly, when I asked him for a refund of my order, it turned out that he could immediately ship me a replacement unit, and it would leave the warehouse "today". I live in hope. We'll see if that ever arrives. Whatever the outcome, I won't be buying anything from them again. What a pity, and what a sad end to an institution.
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Anonymous
1 reviews | Active since Jan 2020
14 Sept 2020, 07:56
OVER PRICING
WE WERE AT THE NEW STORE ON FRIDAY 16/09/2020. SHARP EDGE YOU SHOULD MOVE BACK TO SANDTON CITY, BECAUSE YOUR PRICING IS RIDICULOUS. A KNIFE WE BOUGHT NOT EVEN A YEAR AGO IS PRICED MORE THAN DOUBLE. COLD STEEL LUZON MEDIUM WE PAID R400 NOW ITS R925 THE LARGE LUZON WE BOUGHT WAS R1000 NOW R1300. WE HAVE SPENT THOUSANDS OF RANDS IN THE PAST AT YOUR STORE... YOU WILL NOT SEE OUR BUSINESS AGAIN
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Anonymous
1 reviews | Active since Jan 2020
14 Sept 2020, 07:56
OVER PRICING
WE WERE AT THE NEW STORE ON FRIDAY 16/09/2020. SHARP EDGE YOU SHOULD MOVE BACK TO SANDTON CITY, BECAUSE YOUR PRICING IS RIDICULOUS. A KNIFE WE BOUGHT NOT EVEN A YEAR AGO IS PRICED MORE THAN DOUBLE. COLD STEEL LUZON MEDIUM WE PAID R400 NOW ITS R925 THE LARGE LUZON WE BOUGHT WAS R1000 NOW R1300. WE HAVE SPENT THOUSANDS OF RANDS IN THE PAST AT YOUR STORE... YOU WILL NOT SEE OUR BUSINESS AGAIN
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2020, 09:36
Superior online (mostly) male stuff, backed up by integrity and life long experience!
Sharp Edge online shop - everything a man could need when it comes to handmade knives, anything tactical, even a barbershop!!! Great service, communication, and parcel delivered lightning fast! Thank you, Casey! www.sharpedge.co.za
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2020, 09:36
Superior online (mostly) male stuff, backed up by integrity and life long experience!
Sharp Edge online shop - everything a man could need when it comes to handmade knives, anything tactical, even a barbershop!!! Great service, communication, and parcel delivered lightning fast! Thank you, Casey! www.sharpedge.co.za
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