TrustIndex
5.4
Score
Ranking
#59
in Construction & Hardware
Avg Reply
223
Hours
NPS Score
15
Recommended: Likely
Apr '25 - Mar '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Excellent aftersales service
Segen always gives excellent aftersales service, even many years after the product has been sold.
1 reviews | Active since Jan 2020
Excellent aftersales service
Segen always gives excellent aftersales service, even many years after the product has been sold.
1 reviews | Active since Jan 2020
Absolute good experience
Very helpful and good service from Nolwasi and team with related quustions
1 reviews | Active since Jan 2020
Absolute good experience
Very helpful and good service from Nolwasi and team with related quustions
1 reviews | Active since Jan 2020
Excellent service from account manager Mapheello Mpendukana.
To whom it may concern : Dear Sir/Madam, I am writing to express my sincere appreciation for the exceptional service I received from Mapheello Mpendukana, our dedicated Customer Services Account Manager. Mapheello's dedication to customer care and her willingness to go the extra mile for customer satisfaction have not gone unnoticed. Her warm and approachable manner of communication made me feel comfortable and at ease, allowing me to openly discuss my needs and preferences regarding products and services. Her expertise and knowledge of our account enabled her to efficiently assist me with my credit application and retain stock for me, showcasing her exceptional problem-solving skills. Mapheello's commitment to delivering outstanding customer service is truly commendable, and I believe her efforts warrant recognition. Her contributions to our account have been invaluable, and I would like to see her efforts acknowledged through points during a possible promotion. Thank you for considering Mapheello's hard work and dedication. I would also like to thank Juanita Morel Finance Assistant for her role in my credit application. I look forward to continuing our partnership and working with Mapheello in the future. Sincerely, Company Name: Guduka Trading Enterprise
1 reviews | Active since Jan 2020
Excellent service from account manager Mapheello Mpendukana.
To whom it may concern : Dear Sir/Madam, I am writing to express my sincere appreciation for the exceptional service I received from Mapheello Mpendukana, our dedicated Customer Services Account Manager. Mapheello's dedication to customer care and her willingness to go the extra mile for customer satisfaction have not gone unnoticed. Her warm and approachable manner of communication made me feel comfortable and at ease, allowing me to openly discuss my needs and preferences regarding products and services. Her expertise and knowledge of our account enabled her to efficiently assist me with my credit application and retain stock for me, showcasing her exceptional problem-solving skills. Mapheello's commitment to delivering outstanding customer service is truly commendable, and I believe her efforts warrant recognition. Her contributions to our account have been invaluable, and I would like to see her efforts acknowledged through points during a possible promotion. Thank you for considering Mapheello's hard work and dedication. I would also like to thank Juanita Morel Finance Assistant for her role in my credit application. I look forward to continuing our partnership and working with Mapheello in the future. Sincerely, Company Name: Guduka Trading Enterprise
1 reviews | Active since Jan 2020
World Class Service & appreciation
Lebea Mabugale responded promptly to my urgent request for technical assistance with my Kodak Inverter arriving shortly after my call accompanied by his Colleague. I had just been discharged from Hospital & on crutches with a fractured pelvis & needed urgent Technical Assistance. They uncovered the fault through patient & meticulous elimination, update the Software & professionally reset the Inverter to the correct Settings. The Unit is now working perfectly resulting in a significant savings in our Escom Bill. World Class Service...congratulations & grateful appreciation for your professional help, time & gracious attitude. Ron Pretious - Olivedale Retirement Village
1 reviews | Active since Jan 2020
World Class Service & appreciation
Lebea Mabugale responded promptly to my urgent request for technical assistance with my Kodak Inverter arriving shortly after my call accompanied by his Colleague. I had just been discharged from Hospital & on crutches with a fractured pelvis & needed urgent Technical Assistance. They uncovered the fault through patient & meticulous elimination, update the Software & professionally reset the Inverter to the correct Settings. The Unit is now working perfectly resulting in a significant savings in our Escom Bill. World Class Service...congratulations & grateful appreciation for your professional help, time & gracious attitude. Ron Pretious - Olivedale Retirement Village
1 reviews | Active since Jan 2020
Superb service!
Absolutely superb service from the service department to the depot! It is a pleasure doing business with Segen!
1 reviews | Active since Jan 2020
Superb service!
Absolutely superb service from the service department to the depot! It is a pleasure doing business with Segen!
1 reviews | Active since Jan 2020
Faulty 7.2kw Kodak inverter.
These guys refuse to replace a faulty inverter. I have 2x7.2kw Kodak inverters. One of them is giving issues all the time. They will fix and 1 month later a new issue. I report all my issue to the installer. Segen will not even respond to emails. Think before you buy from them
1 reviews | Active since Jan 2020
Faulty 7.2kw Kodak inverter.
These guys refuse to replace a faulty inverter. I have 2x7.2kw Kodak inverters. One of them is giving issues all the time. They will fix and 1 month later a new issue. I report all my issue to the installer. Segen will not even respond to emails. Think before you buy from them
1 reviews | Active since Jan 2020
Poor service and technical support
One of the worst experiance i have received from both segen repairs and the installer. After second time repairs the inverter is still not properly fixed I wish i can give negative stars then it would be at -100 My unit was send to Segen and came back 2 weeks later with other issues and now nobody knows what is happening. This service and the knowledge of the technicians is very very low
1 reviews | Active since Jan 2020
Poor service and technical support
One of the worst experiance i have received from both segen repairs and the installer. After second time repairs the inverter is still not properly fixed I wish i can give negative stars then it would be at -100 My unit was send to Segen and came back 2 weeks later with other issues and now nobody knows what is happening. This service and the knowledge of the technicians is very very low
1 reviews | Active since Jan 2020
Not honoring 10 year battery Warranties
I have a 6 year old installation in a 4 x 5kW Axpert Inverter setup with 20 x Pylontech US2000 Plus (And some new US2000C Top batteries in Cabinets for failed US2000C Plus Replacements). US2000 Plus Batteries started failing 1 or 2 at a time since 2 years ago with 900-1100 cycles on the batteries. Initially when installed in 2017 Pylontech approved the 53.2v Float/Absorption charge settings for the 10 year warranty and it was submitted to them by installer. 2 Years ago they replaced 2 batteries. The voltages on inverters was then adjusted by installer due to 2 batteries failing to a lower voltage 52.7v Absorption and 52.4v float, according to installer Pylontech's new recommendation is lower voltages to prevent overvoltage which still indicates the batteries are charged 100% full after the settings changed, so voltages seemed fine. Earlier this year another 2 batteries started to discharge faster than other's and Pylontech did not replace it and attributed it to overcharge voltages. How can 2 batteries in 2 cabinets fail out of 20 due to overvoltage but other's are fine (4 x 5 Strings of batteries, 5 batteries per inverter). Insurance declined physical or electrical damage claim and attributed it to wear and tear. Pylontech should cover battery usage (Wear and Tear) for 10 years correct ? If warranty not covering these batteries and insurance not covering it under electrical/surge no option exist to recover my assets ? Last week I noticed another battery discharging faster than other's and since Pylontech is not replacing I opened it to check if swollen. It was swollen as attached as the previous ones which they did not replace so I did not care I if voided the warranty by opening it. Today another US2000 Plus started discharging faster than other's. All battery cycles since installed 6 years ago are less than 1200 Cycles. Since day 1 battery monitoring was done (1st ICC then then swopped to Solar Assistant), battery voltages never exceed 53.2v and the past year never exceeded 52.7v after lower voltages set on inverters. Cut-off voltage done before reaching minimum voltages around 20% battery remaining on cut-off but low voltage according to Pylontech warranty replacement was not the problem, overvoltage was. Battery temps as per 3 months graphs indicates battery temps are within suitable temp ranges. I can only monitor 8 batteries at a time due to US2000 Plus limitations but I swop the monitoring console cable to a different set of batteries every 3 or 4 months to check if batteries still good. So 6 Batteries failed out of 20 and Pylontech attributes this to overvoltage and only 2 replaced. I will rather not recommend Pylontech for honoring their 10 years warranty at this stage. I also queried them dates of which overvoltages occured but they just ignored me.
1 reviews | Active since Jan 2020
Not honoring 10 year battery Warranties
I have a 6 year old installation in a 4 x 5kW Axpert Inverter setup with 20 x Pylontech US2000 Plus (And some new US2000C Top batteries in Cabinets for failed US2000C Plus Replacements). US2000 Plus Batteries started failing 1 or 2 at a time since 2 years ago with 900-1100 cycles on the batteries. Initially when installed in 2017 Pylontech approved the 53.2v Float/Absorption charge settings for the 10 year warranty and it was submitted to them by installer. 2 Years ago they replaced 2 batteries. The voltages on inverters was then adjusted by installer due to 2 batteries failing to a lower voltage 52.7v Absorption and 52.4v float, according to installer Pylontech's new recommendation is lower voltages to prevent overvoltage which still indicates the batteries are charged 100% full after the settings changed, so voltages seemed fine. Earlier this year another 2 batteries started to discharge faster than other's and Pylontech did not replace it and attributed it to overcharge voltages. How can 2 batteries in 2 cabinets fail out of 20 due to overvoltage but other's are fine (4 x 5 Strings of batteries, 5 batteries per inverter). Insurance declined physical or electrical damage claim and attributed it to wear and tear. Pylontech should cover battery usage (Wear and Tear) for 10 years correct ? If warranty not covering these batteries and insurance not covering it under electrical/surge no option exist to recover my assets ? Last week I noticed another battery discharging faster than other's and since Pylontech is not replacing I opened it to check if swollen. It was swollen as attached as the previous ones which they did not replace so I did not care I if voided the warranty by opening it. Today another US2000 Plus started discharging faster than other's. All battery cycles since installed 6 years ago are less than 1200 Cycles. Since day 1 battery monitoring was done (1st ICC then then swopped to Solar Assistant), battery voltages never exceed 53.2v and the past year never exceeded 52.7v after lower voltages set on inverters. Cut-off voltage done before reaching minimum voltages around 20% battery remaining on cut-off but low voltage according to Pylontech warranty replacement was not the problem, overvoltage was. Battery temps as per 3 months graphs indicates battery temps are within suitable temp ranges. I can only monitor 8 batteries at a time due to US2000 Plus limitations but I swop the monitoring console cable to a different set of batteries every 3 or 4 months to check if batteries still good. So 6 Batteries failed out of 20 and Pylontech attributes this to overvoltage and only 2 replaced. I will rather not recommend Pylontech for honoring their 10 years warranty at this stage. I also queried them dates of which overvoltages occured but they just ignored me.