Poor service

I am afraid that I cannot give a review any better than this. We moved over to Seacom about 2-3 months ago with our business, but has since been down or had issues at least 3 times. The latest is being totally out of internet for 3 days. The feedback is poor to say the least - when they do come back they only say they escalated it - but there is no real urgency or proper timeline feedback