Non-payment of Coins sold

Good-day,

I sold part of my coin collection to SAGOLDCoin at the end of October 2025 and all the paperwork (offer and bank confirmation etc.) were done. The coins are kept in Safe-custody. I was told it takes 30 business days for payment. Last week and Thursday I called the H/O and spoke to Tamson and was told my name is on the list but she needs to confirm with her manager and that payment is done on Friday's. She would get back to me which she never did. I then called in on Friday morning and was told by the receptionist that payment only happens after 3pm. Today, being Monday I phoned again and spoke to the receptionist as Tammy (Tamson) was not at her desk and she said I wasn't paid. I asked for the reason and she said she doesn't know and will have to find out. I have commitments and I would really like to understand why I wasn't paid on Friday and when the payment will be made.