SASSA not responding to the enquiry emails

My elderly mother is walking with a walking aid. I contacted the GrantEnquiries email explaining our situation on 17/03/2025 and got an almost immediate response. Yolanda said she would add my mom to the home visit list, and this way, my mother's details will be verified and updated. No house visit up to this point. My mom's SASSA Old Age grant was not paid into the Gold card that she is still using for February 2026. Again i sent numerous emails to the enquiry email address no one responded. I phoned the #SASSABELLVILLE numerous times at different times of the day no answer. I work a full day, and to go stand in a queue to not even be helped is pointless. Is it so hard to respond to an email and give guidance?