a chance to re-do teh assignment

I am a third-year Diploma student at SANTS. Recently, I experienced a family crisis as my mother was very ill. During this period, I had four assignments due on the 18th. I managed to complete and submit three modules on time, but unfortunately, I was unable to finish the fourth. On the 14th, my mother sadly passed away, and I could not complete or submit the remaining assignment.

After the funeral, I have been making every effort to communicate with the institution to request an opportunity to complete the outstanding assignment. However, despite sending several emails, I have not received any response. When I contact the call centre, I am continuously advised to resend the email, but no feedback or assistance has been provided.