Leaking meter

On the 15th February 2016 I phoned odi water service in 0127019700 TO Report Meter Leakage and I was told that the People Who Works With Repair Of Leakage will be send to repair. I made a follow up on the 18th February 2016, I was told that there is a long list of leakages and people will be sent. On the 24th February 216 went to odi personally and I was assured that on the 25th or 26th they will come and if they didn't come, must contact them on the 29th. On the 1st March contacted odi water services, the different explanation was given that there are no equipments. My question is why are we taken from pillar to post and for how long should we wait for odi water services to respond to our problems. Every time we call, we receive a different explanation. Please odi water service will you please come and fix the meter leakage and please also rectify my account as I am paying every month.