Samsung South Africa
1.4|11,905 reviews
DP
DANE P
1 reviews | Active since Member
25 May 2026, 11:02
Worst washing machine ever built.
Worst brand washing machine ever. We bought the latest and biggest on the market thinking we made the right choice.1 star is to much.shud be zero stars. I would rather buy a 2000 rand machine than ever support Samsung again. Defy is million times better. SAMSUNG latest 17 litre washing machine comes with ai wash.if you set your washing it adds hours extra onto your washing time wasting you water and electricity . NO MATTER the wash you choose it will always add so much more time onto ur wash.the store I bought it from Game Pavillion in feb 2026 had really sold me a garbage unit. They had stated a technician found no fault with it but it gives errors. I had many times to ask my helper to hand wash a load wet from the machine because it is not spin drying it. Please I am not happy with this unit.please refund me or give me another model but i rather buy a defy or benett read.This is the model WA80F21S88FA. If there is any customer here with the same problem please contact me on [email protected] as a very Samsung technician told me that many customers have this same problem .the many things told to us by the technicians from separating towels from cloth and wash to install a new water pipe to filter water as this machine is unbalanced . Absolutely nonsense that never worked. Different technicians told different things.Customers please don't ever buy Samsung. I want to return my Samsung TV and fridge as well just because of it being a Samsung since the washing machine is such ****. If there is anyone who can help me please help me. Ombudsman anyone please help us.
Helpful (0)
Replies (3)0
Replies (3)Samsung South Africa's replyOfficial
25 May 2026, 11:04Good day Dane
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Best regards,
Samsung South Africa's reply25 May 2026, 11:04
Official
Good day Dane
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Best regards,
DP
DANE P's updateReviewer Update
25 May 2026, 11:13You guys are not capable of a,resolution. Perhaps the ombudsman can get me my refund.
DP
DANE P's update25 May 2026, 11:13
Reviewer Update
You guys are not capable of a,resolution. Perhaps the ombudsman can get me my refund.
Samsung South Africa's replyOfficial
25 May 2026, 12:00The issue has been logged with our Voice of Customer Advisor under the reference number: 3102190745, we will investigate and be in contact with you. ^NM
Best regards,
Samsung South Africa's reply25 May 2026, 12:00
Official
The issue has been logged with our Voice of Customer Advisor under the reference number: 3102190745, we will investigate and be in contact with you. ^NM
Best regards,