Incompetent staff

Recently I have completed exams at SAIW(south African institute of welding) in Johannesburg. I have been calling and emailing the responsible people regarding examination results. Eventually I was informed that I had passed the exam. I requested my results notice form from the lady responsible,and she has been totally and utterly useless. Almost 2 weeks and I am still waiting for her to print out 1 piece of paper. Totally ridiculous!! I had a great experience at the institute,the lecturers and the examiners are all excellent! The facilities were good. It is such a pity the staff ladies handling the results and certification are so unhelpful and have a don't care attitude. I will never go back to this institution simply because of the incompetent staff ladies.