FA
Fawzia A
1 reviews | Active since Apr 2021
25 May 2026, 14:00
Didn't rica mtn package
My mtn package was delivered last week and guess what you people didn't rica it and no one can help me I am beyond upset
Helpful (0)
Replies (3)0
Replies (3)
RTT Logistics's replyOfficial
25 May 2026, 15:26Dear Fawzia
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are currently experiencing.We understand how upsetting it is to receive your MTN package and then not be able to use it due to the RICA process not being completed. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused.Please be assured that we are treating this matter as urgent. One of our customer care agents will call you back shortly to assist with the RICA issue and ensure this is resolved as quickly as possible.In the meantime, kindly provide your order/reference number and contact details so we can prioritise your case and avoid any further delays.Thank you for your patience and for allowing us the opportunity to resolve this for you.
Kind Regards
CEC Department
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are currently experiencing.We understand how upsetting it is to receive your MTN package and then not be able to use it due to the RICA process not being completed. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused.Please be assured that we are treating this matter as urgent. One of our customer care agents will call you back shortly to assist with the RICA issue and ensure this is resolved as quickly as possible.In the meantime, kindly provide your order/reference number and contact details so we can prioritise your case and avoid any further delays.Thank you for your patience and for allowing us the opportunity to resolve this for you.
Kind Regards
CEC Department
Best regards,
RTT Logistics's reply25 May 2026, 15:26
Official
Dear Fawzia
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are currently experiencing.We understand how upsetting it is to receive your MTN package and then not be able to use it due to the RICA process not being completed. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused.Please be assured that we are treating this matter as urgent. One of our customer care agents will call you back shortly to assist with the RICA issue and ensure this is resolved as quickly as possible.In the meantime, kindly provide your order/reference number and contact details so we can prioritise your case and avoid any further delays.Thank you for your patience and for allowing us the opportunity to resolve this for you.
Kind Regards
CEC Department
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are currently experiencing.We understand how upsetting it is to receive your MTN package and then not be able to use it due to the RICA process not being completed. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused.Please be assured that we are treating this matter as urgent. One of our customer care agents will call you back shortly to assist with the RICA issue and ensure this is resolved as quickly as possible.In the meantime, kindly provide your order/reference number and contact details so we can prioritise your case and avoid any further delays.Thank you for your patience and for allowing us the opportunity to resolve this for you.
Kind Regards
CEC Department
Best regards,
FA
Fawzia A's updateReviewer Update
25 May 2026, 15:36Order number is *** contact number is ***
FA
Fawzia A's update25 May 2026, 15:36
Reviewer Update
Order number is *** contact number is ***
RTT Logistics's replyOfficial
26 May 2026, 09:45Good Day
Below received will reach out to you shortly
Thank you
Below received will reach out to you shortly
Thank you
Best regards,
RTT Logistics's reply26 May 2026, 09:45
Official
Good Day
Below received will reach out to you shortly
Thank you
Below received will reach out to you shortly
Thank you
Best regards,