IJ
ILSE J
1 reviews | Active since Sept 2017
25 May 2026, 19:28
Bad
Very bad experience. My parcel was delivered and signed for by a person 2 km from my house but they could not track my lost parcel
Helpful (0)
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Replies (1)
RTT Logistics's replyOfficial
26 May 2026, 09:51Dear Ilse
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the distress and inconvenience caused.We are very concerned to hear that your parcel was delivered and signed for by an unknown individual located far from your delivery address. We understand how frustrating and disappointing this experience must be, especially given the difficulty experienced in locating your parcel thereafter.Please be assured that this matter will be urgently escalated for investigation with the relevant branch and delivery team. One of our customer care agents will contact you directly to assist further and work towards resolving this matter as quickly as possible.We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate this issue.Kind regards,
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the distress and inconvenience caused.We are very concerned to hear that your parcel was delivered and signed for by an unknown individual located far from your delivery address. We understand how frustrating and disappointing this experience must be, especially given the difficulty experienced in locating your parcel thereafter.Please be assured that this matter will be urgently escalated for investigation with the relevant branch and delivery team. One of our customer care agents will contact you directly to assist further and work towards resolving this matter as quickly as possible.We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate this issue.Kind regards,
CEC Department
Best regards,
RTT Logistics's reply26 May 2026, 09:51
Official
Dear Ilse
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the distress and inconvenience caused.We are very concerned to hear that your parcel was delivered and signed for by an unknown individual located far from your delivery address. We understand how frustrating and disappointing this experience must be, especially given the difficulty experienced in locating your parcel thereafter.Please be assured that this matter will be urgently escalated for investigation with the relevant branch and delivery team. One of our customer care agents will contact you directly to assist further and work towards resolving this matter as quickly as possible.We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate this issue.Kind regards,
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the distress and inconvenience caused.We are very concerned to hear that your parcel was delivered and signed for by an unknown individual located far from your delivery address. We understand how frustrating and disappointing this experience must be, especially given the difficulty experienced in locating your parcel thereafter.Please be assured that this matter will be urgently escalated for investigation with the relevant branch and delivery team. One of our customer care agents will contact you directly to assist further and work towards resolving this matter as quickly as possible.We sincerely apologise for the inconvenience caused and appreciate your patience while we investigate this issue.Kind regards,
CEC Department
Best regards,