RSA Retail Savings Bonds
Verified Business
RSA Retail Savings Bonds
Verified Business
19 Reviews (last 12 months)
Responds in 37h 27m
AI Review Summary
Based on recent customer reviews, RSA Retail Savings Bonds is drawing significant frustration from investors attempting to access matured funds, process early withdrawals, or update personal and banking details. A recurring theme is unanswered emails, unreachable call centre lines, and stated turnaround times not being met. Customers consistently mention concerns about missing funds, prolonged document verification, and inconsistent communication from staff. While a few reviewers acknowledge timely maturity payouts and helpful intervention from named consultants, the overall sentiment reflects deep anxiety about safeguarding life savings.
Performance(last 12 months):
TrustIndex
3.1
Ranking
#221
in Financial Services
NPS Score
-36
Recommended: Unlikely
Review Distribution
1.5|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 08:44
No one answers the phone calls or emails!
On the 22nd of April, basicially two days ago. I sent an eamil requesting an early withdrwal, sent a follow up email as well and tried calling, I did not recieve a single response. Mind you the withdrawal takes 7 working days and I sent it on Wednesday already, clearly now that means it will delay because people are not responding to emails or calls. Incident - 2528676 Incident - 2529775 Also sent an email this morning, still nothing.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 08:44
No one answers the phone calls or emails!
On the 22nd of April, basicially two days ago. I sent an eamil requesting an early withdrwal, sent a follow up email as well and tried calling, I did not recieve a single response. Mind you the withdrawal takes 7 working days and I sent it on Wednesday already, clearly now that means it will delay because people are not responding to emails or calls. Incident - 2528676 Incident - 2529775 Also sent an email this morning, still nothing.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 07:16
Avoid SA Retail bonds
On 11 March 2026, the redemption date of my investment I received a payout of R1480.30 and R57.80 interest accrued over 5 years of investing R1300 to R1800 monthly with all interest reinvested. My statement indicates R102 306 capital invested plus interest due. After several emails directed to [email protected] I was sent a statement for the R1480.30 only and no clarification as to what happened to the rest of the investment. Please help to investigate.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 07:16
Avoid SA Retail bonds
On 11 March 2026, the redemption date of my investment I received a payout of R1480.30 and R57.80 interest accrued over 5 years of investing R1300 to R1800 monthly with all interest reinvested. My statement indicates R102 306 capital invested plus interest due. After several emails directed to [email protected] I was sent a statement for the R1480.30 only and no clarification as to what happened to the rest of the investment. Please help to investigate.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 07:23
Disappointed RSA Retail bonds
I am writing to follow up on my previous query (Incident #2444414 logged on 4 February 2026), for which I have not yet received any response. I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification. Below is a clear timeline of events for ease of reference: • On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected. Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing. I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided. I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process. I trust this matter will be treated with urgency, as it involves my personal savings. I look forward to your prompt response
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 07:23
Disappointed RSA Retail bonds
I am writing to follow up on my previous query (Incident #2444414 logged on 4 February 2026), for which I have not yet received any response. I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification. Below is a clear timeline of events for ease of reference: • On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected. Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing. I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided. I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process. I trust this matter will be treated with urgency, as it involves my personal savings. I look forward to your prompt response
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Dec 2025, 13:42
Extremely unsatisfactory service
Oh my word!! I'm supposed to receive my investment in around Feb already. But because my previous registered bank details expired iv had to change them. Iv been sent from pillar to post from Feb till December. I was told that I'd receive my investment by 09 December 2025 and still havent gotten nothing. I am so exhausted from this organisation. If you seek to invest here, please make sure that you have the patience of calling and emailing endlessly.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Dec 2025, 13:42
Extremely unsatisfactory service
Oh my word!! I'm supposed to receive my investment in around Feb already. But because my previous registered bank details expired iv had to change them. Iv been sent from pillar to post from Feb till December. I was told that I'd receive my investment by 09 December 2025 and still havent gotten nothing. I am so exhausted from this organisation. If you seek to invest here, please make sure that you have the patience of calling and emailing endlessly.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 18:53
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident 2383241 / WW00207371 AC Botha 5506210067089 was the first log and the 2nd 2392935. How long is this going to take?
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
3 Dec 2025, 18:53
Bad service
I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number. Changes still not made. I did follow up on the 28th and still no feedback or change. incident 2383241 / WW00207371 AC Botha 5506210067089 was the first log and the 2nd 2392935. How long is this going to take?
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 16:47
Lack of Transparency / Poor Customer Care
I need to express my deepest concern on how my application is being handled and the poor communication that I have received via their "Dedicated Help Line". I have had my investments with RSA Retail Savings Bonds for several years now and due to the maturity of the investment, I requested to have a partial amount withdrawn. The application was sent, with all required documentation attached, on Thursday 6th November 2025. I then followed up with an email on Tuesday 11th November 2025, requesting confirmation of receipt of my application. That email was sent at 10:42am, then came the reply 1 minute later at 10:43am. At approximately 14:11pm that same day I proceeded to phone their Help Line to confirm the turnaround time of when the payment of the partial withdrawal will be processed. I unfortunately cannot recall the name of the consultant I spoke to, but my experience was less than forthcoming. She was increadibly vague when addressing my query and informed me that turnaround time will be 15 working days; contrary to the 7 working day turnaround time stimulated in their Terms and Conditions, FAQ's, Documents/Forms and the Fixed Rate RSA Retail Savings Bonds Booklet, for investments older that 12 months. I asked her why the sudden change to a lengthy 15 working day process despite the information given on the application form; she reported that it's a "new policy" and that this still needs to be updated on the website." So now I ask you; would anyone deem this lack of transparency acceptable when dealing with individuals investing capital into the country? Why was there no notice sent out regarding these implemented changes? Was the consultant being truthful? Was my application reviewed thoroughly upon receipt? Why did it take so long for confirmation of receipt? And lastly, why was the reply to my follow-up email sent within a minute of my sent email? It seems to me that these applications are not reviewed within a timely manner or with a sense of importance... and the lack of interest from the consultants when addressing the investors is appalling. This **** is happening thoughout so many different industries and should be addressed. A more sympathetic approach should be implemented when dealing with absolutely anyone; as it starts with good Customer Care Service... The above was already sent through to [email protected] but I am yet to receive a response...
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 16:47
Lack of Transparency / Poor Customer Care
I need to express my deepest concern on how my application is being handled and the poor communication that I have received via their "Dedicated Help Line". I have had my investments with RSA Retail Savings Bonds for several years now and due to the maturity of the investment, I requested to have a partial amount withdrawn. The application was sent, with all required documentation attached, on Thursday 6th November 2025. I then followed up with an email on Tuesday 11th November 2025, requesting confirmation of receipt of my application. That email was sent at 10:42am, then came the reply 1 minute later at 10:43am. At approximately 14:11pm that same day I proceeded to phone their Help Line to confirm the turnaround time of when the payment of the partial withdrawal will be processed. I unfortunately cannot recall the name of the consultant I spoke to, but my experience was less than forthcoming. She was increadibly vague when addressing my query and informed me that turnaround time will be 15 working days; contrary to the 7 working day turnaround time stimulated in their Terms and Conditions, FAQ's, Documents/Forms and the Fixed Rate RSA Retail Savings Bonds Booklet, for investments older that 12 months. I asked her why the sudden change to a lengthy 15 working day process despite the information given on the application form; she reported that it's a "new policy" and that this still needs to be updated on the website." So now I ask you; would anyone deem this lack of transparency acceptable when dealing with individuals investing capital into the country? Why was there no notice sent out regarding these implemented changes? Was the consultant being truthful? Was my application reviewed thoroughly upon receipt? Why did it take so long for confirmation of receipt? And lastly, why was the reply to my follow-up email sent within a minute of my sent email? It seems to me that these applications are not reviewed within a timely manner or with a sense of importance... and the lack of interest from the consultants when addressing the investors is appalling. This **** is happening thoughout so many different industries and should be addressed. A more sympathetic approach should be implemented when dealing with absolutely anyone; as it starts with good Customer Care Service... The above was already sent through to [email protected] but I am yet to receive a response...
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 12:58
Bad service
Bad service from your company. Since I submitted my form on the 8th of October 2025. I waited 7 days to no avail. I was told that my amount is not correct. I again submitted the forms only to be told that the process is pending. It's been over a month. What kind of service is this!!!!!!!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 12:58
Bad service
Bad service from your company. Since I submitted my form on the 8th of October 2025. I waited 7 days to no avail. I was told that my amount is not correct. I again submitted the forms only to be told that the process is pending. It's been over a month. What kind of service is this!!!!!!!!
0
Replies (0)A