Absolutely shocking service from Ross Champion

My experience with Ross Champion Mount Edgecombe has been absolutely shocking. My vehicle was dropped off for accident repairs on 9 February 2026. Initially there were delays because of a parts shortage linked to GWM South Africa, which I understood and accepted. However, the real issue was the constant misleading updates, poor workmanship, and terrible customer service from Ross Champion. Throughout the process we received WhatsApp updates from the workshop. On 2 March we were told that the parts had arrived and the vehicle was being repaired. I specifically asked if the tailgate lock and driver-side fender had been repaired, and was told that all other repairs were completed and they were only working on the bumper. We then received multiple updates saying the vehicle had moved to paint, assembling, wash, and finally QUALITY CHECK. In fact, according to their own WhatsApp updates, the vehicle sat in “quality check” for several days. So naturally we assumed everything had been properly completed and inspected. I was then told the vehicle was ready for collection, had passed quality control, and was washed and prepared. When I arrived to collect my vehicle on 9 March, after waiting weeks, I was absolutely disgusted. The vehicle was NOT properly repaired at all: • The tailgate lock was never repaired and does not lock • The rear driver-side arches/fender were not properly repaired • The new bull bar is loose • The dent repair looks was not even polished properly • The vehicle was filthy inside and out, despite being told it had been washed • The only thing that appears to have been done is the bumper So the obvious question is: how does a vehicle sit in “quality check” for days and still get passed when basic repairs were not even completed? It honestly feels like “quality check” is just something they tell customers to buy time while the vehicle sits there unfinished. To make matters worse, we had already returned our courtesy vehicle because Ross Champion confirmed the car was ready for collection. We were essentially forced to take an unfinished vehicle because we had no other transport. Despite this, we still had to pay the R5000 excess before leaving with a vehicle that clearly never went through any proper quality inspection. The attitude from staff was equally disappointing. When asked why the repairs were incomplete, no one could give a proper explanation. Ross Champion is affiliated with major insurance companies, yet this is the level of service and workmanship they provide. The entire experience has been misleading, stressful, and completely unacceptable. Weeks of waiting, false updates, unfinished repairs, and a so-called “quality check” that clearly means nothing. I would strongly caution anyone considering Ross Champion to think twice before trusting them with their vehicle.