Extreme poor service from Rola Volkswagen Malmesbury

On 15 December 2025 I phoned Mariette Potgieter at Volkswagen Malmesbury at 13h51. She was not available and I asked reception to give her the message to phone me back urgently. She never phoned me back. On 16 December 2025 after she still did not phone me back I sent her an email to make an appointment for a Kombi. She emailed me back to say that I have an appointment on 23 December 2025. I delivered the bus at 07h00 and phoned three times during the day to find out if they are finished with the bus investigation to give me a quotation as discussed in the morning. At my last call Mariette said that she will phone me as soon as they are finished with the bus because I need to come pick it up. Nobody phoned me and I arrived at Rola Volkswagen at 17h00. The principal asked me if he could help because everybody has left. When I explained the situation he wanted to phone Mariette to find out what the situation is, but he did not have Mariette's number. Eventually they said i could leave with the bus, but I have no written quotation as we discussed. Only a verbal quotation of R5200 over the phone.