Rola Motor Group
Claimed Business
|2.8|9 Reviews (last 12 months)|This business does not respond to reviews
Rola Motor Group
Claimed Business
|2.8
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Rola Motor Group receives sharply divided feedback across its dealership network. Customers consistently praise individual sales consultants for going the extra mile, highlighting professionalism, friendliness, and personal touches during the purchasing journey. However, a recurring theme is significant dissatisfaction with after-sales service, particularly around workshop quality, unresolved mechanical issues, and repeated delays in vehicle returns. Reviewers frequently mention poor communication, missed follow-ups, and administrative errors on paperwork. While the buying experience often impresses, service department interactions and accountability emerge as persistent concerns affecting customer trust.
Review Distribution
2.8|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePH
Pieter H
1 reviews | Active since Oct 2019
17 Mar 2026, 14:01
Satisfied Customer
Experience with this group was very satisfying and professional. Not only did they keep me updated, but honored all my requests. They were also very competitive with their prices on new vehicles compared to other service providers.
Helpful (0)
|Replies (0)PH
Pieter H
1 reviews | Active since Oct 2019
17 Mar 2026, 14:01
Satisfied Customer
Experience with this group was very satisfying and professional. Not only did they keep me updated, but honored all my requests. They were also very competitive with their prices on new vehicles compared to other service providers.
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Replies (0)CF
Corne F
1 reviews | Active since Sept 2014
23 Feb 2026, 12:47
Extremely Disappointed – Unacceptable Delays and Poor Service
Rola Mercedes I am extremely disappointed in the way my vehicle matter has been handled. What frustrates me most is the complete lack of accountability. Every time I escalate the urgency, the only response I receive is “I’m sorry.” At this point, apologies mean absolutely nothing without delivery. I was explicitly informed that my vehicle would be ready today. Now, at the last minute, I am told it will only be ready tomorrow. The constant shifting of deadlines shows a serious lack of professionalism and planning. Customers arrange their lives around these commitments, and it appears that this means very little to this dealership. Four weeks to resolve this issue is unacceptable. There seems to be no sense of urgency, no proactive communication, and no respect for the customer’s time. This is not my first vehicle purchase from this group, but based on this experience, it will certainly be my last. When a dealership repeatedly fails to meet its own timelines and hides behind apologies instead of solutions, it raises serious concerns about operational efficiency and workshop standards. If you value your time and expect transparent communication and reliable delivery, think carefully before committing. Extremely dissatisfied.
Helpful (0)
|Replies (0)CF
Corne F
1 reviews | Active since Sept 2014
23 Feb 2026, 12:47
Extremely Disappointed – Unacceptable Delays and Poor Service
Rola Mercedes I am extremely disappointed in the way my vehicle matter has been handled. What frustrates me most is the complete lack of accountability. Every time I escalate the urgency, the only response I receive is “I’m sorry.” At this point, apologies mean absolutely nothing without delivery. I was explicitly informed that my vehicle would be ready today. Now, at the last minute, I am told it will only be ready tomorrow. The constant shifting of deadlines shows a serious lack of professionalism and planning. Customers arrange their lives around these commitments, and it appears that this means very little to this dealership. Four weeks to resolve this issue is unacceptable. There seems to be no sense of urgency, no proactive communication, and no respect for the customer’s time. This is not my first vehicle purchase from this group, but based on this experience, it will certainly be my last. When a dealership repeatedly fails to meet its own timelines and hides behind apologies instead of solutions, it raises serious concerns about operational efficiency and workshop standards. If you value your time and expect transparent communication and reliable delivery, think carefully before committing. Extremely dissatisfied.
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Replies (0)JT
Jadine T
1 reviews | Active since Sept 2016
22 Jan 2026, 09:23
Client care is tops.
to cut a long story short, the vehicle i had purchased had on-going issues. My car was collected each and every time I reported the issue. Eventually I lost faith in the vehicle - the issues never stopped. In good faith, my vehicle was replaced :) The service I received from Leon, Gareth and some other staffers was excellent.
Helpful (0)
|Replies (0)JT
Jadine T
1 reviews | Active since Sept 2016
22 Jan 2026, 09:23
Client care is tops.
to cut a long story short, the vehicle i had purchased had on-going issues. My car was collected each and every time I reported the issue. Eventually I lost faith in the vehicle - the issues never stopped. In good faith, my vehicle was replaced :) The service I received from Leon, Gareth and some other staffers was excellent.
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Replies (0)N
Nikki
1 reviews | Active since Oct 2025
2 Jan 2026, 17:54
HAVAL H6 & Rola GWM Stellenbosch – Disappointing Experience
I bought a brand-new HAVAL H6 expecting quality and reliability. Unfortunately, the vehicle has been a let-down. From early on there were dents and scratches from normal use, a scratch already present at collection, loose rear door handles, an unrefined ride, and random glitches with basic functions (boot, locking car, steering-wheel controls...). The biggest issue is the infotainment and radio system — it frequently freezes, disconnects, and cannot hold a KFM signal in normal coverage areas. Apple CarPlay/Google Maps freezing while driving is a serious safety concern. Multiple inspections and updates have not fixed this. The service from Rola GWM Stellenbosch has been equally disappointing. I dealt with several staff changes, poor communication, missed follow-ups, and unresolved issues despite raising them early. Dent-and-scratch insurance proved ineffective, with damage deemed “not within spec.” After months of trying to resolve this, I cannot recommend the HAVAL H6 or Rola GWM Stellenbosch to anyone who values quality vehicles and proper after-sales support.
Helpful (0)
|Replies (0)N
Nikki
1 reviews | Active since Oct 2025
2 Jan 2026, 17:54
HAVAL H6 & Rola GWM Stellenbosch – Disappointing Experience
I bought a brand-new HAVAL H6 expecting quality and reliability. Unfortunately, the vehicle has been a let-down. From early on there were dents and scratches from normal use, a scratch already present at collection, loose rear door handles, an unrefined ride, and random glitches with basic functions (boot, locking car, steering-wheel controls...). The biggest issue is the infotainment and radio system — it frequently freezes, disconnects, and cannot hold a KFM signal in normal coverage areas. Apple CarPlay/Google Maps freezing while driving is a serious safety concern. Multiple inspections and updates have not fixed this. The service from Rola GWM Stellenbosch has been equally disappointing. I dealt with several staff changes, poor communication, missed follow-ups, and unresolved issues despite raising them early. Dent-and-scratch insurance proved ineffective, with damage deemed “not within spec.” After months of trying to resolve this, I cannot recommend the HAVAL H6 or Rola GWM Stellenbosch to anyone who values quality vehicles and proper after-sales support.
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Replies (0)JW
Johnny W
1 reviews | Active since Nov 2025
22 Nov 2025, 18:07
I would like to write a review about Rola Motors Somerset Mall Somerset West. I am Nella Wolmarans We had been searching for a Ford Everest for quite some time and, after several disappointing experiences with vehicles that didn’t meet expectations and s
Proffesional service at Rola Motors Somerset west Mall Somerset West
Helpful (0)
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Johnny W
1 reviews | Active since Nov 2025
22 Nov 2025, 18:07
I would like to write a review about Rola Motors Somerset Mall Somerset West. I am Nella Wolmarans We had been searching for a Ford Everest for quite some time and, after several disappointing experiences with vehicles that didn’t meet expectations and s
Proffesional service at Rola Motors Somerset west Mall Somerset West
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Replies (0)EVDM
Ettienne Van Der Merwe
1 reviews | Active since Nov 2019
14 Nov 2025, 14:48
The Best Service I've ever received!!
The Best Service I've ever received. A Very Special Thank You to Randall Hearne at Rola Ford Robertson for your exquisite service, professionalism, kindness, friendliness and for being so Extremely helpful. It was an Absolute Pleasure dealing with you every single day. You are a Wonderful asset to Rola Ford Robertson and they are Very Blessed to have you. Thank you also to the F&I Jacqui Van Aarde for your Amazing service, your patience and all your assistance. I would recommend this dealer anytime! 10 out of 10!!
Helpful (0)
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Ettienne Van Der Merwe
1 reviews | Active since Nov 2019
14 Nov 2025, 14:48
The Best Service I've ever received!!
The Best Service I've ever received. A Very Special Thank You to Randall Hearne at Rola Ford Robertson for your exquisite service, professionalism, kindness, friendliness and for being so Extremely helpful. It was an Absolute Pleasure dealing with you every single day. You are a Wonderful asset to Rola Ford Robertson and they are Very Blessed to have you. Thank you also to the F&I Jacqui Van Aarde for your Amazing service, your patience and all your assistance. I would recommend this dealer anytime! 10 out of 10!!
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Replies (0)JH
Jordan H
1 reviews | Active since Sept 2025
5 Oct 2025, 14:48
Please avoid
As expected from Rola and Mazda, my concerns were completely ignored. I was contacted by someone from Rola Somerset West claiming authority, yet clearly disconnected from the issue. Instead of addressing what I raised, I was simply asked when I could bring the car in to have the brakes skimmed — with no mention of the actual problem or how we got here. I declined, as I have no confidence in a company that handles issues this poorly. It's been over a week with no follow-up from Rola or Mazda South Africa. Based on this experience, I’d strongly recommend avoiding both brands and taking your business somewhere that actually values its customers.
Helpful (0)
|Replies (0)JH
Jordan H
1 reviews | Active since Sept 2025
5 Oct 2025, 14:48
Please avoid
As expected from Rola and Mazda, my concerns were completely ignored. I was contacted by someone from Rola Somerset West claiming authority, yet clearly disconnected from the issue. Instead of addressing what I raised, I was simply asked when I could bring the car in to have the brakes skimmed — with no mention of the actual problem or how we got here. I declined, as I have no confidence in a company that handles issues this poorly. It's been over a week with no follow-up from Rola or Mazda South Africa. Based on this experience, I’d strongly recommend avoiding both brands and taking your business somewhere that actually values its customers.
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Replies (0)JH
Jordan H
1 reviews | Active since Sept 2025
22 Sept 2025, 17:38
Would not recommend
We purchased our Mazda two years ago along with a service and warranty plan to ensure that the vehicle would be properly maintained and cared for by Mazda themselves. Our first service last year was seamless, and the service provided was excellent. This year, however, as the plan came to an end, our experience was completely different. The vehicle was due for its major service, and we also raised several concerns that we wanted Mazda to inspect. Instead of receiving the same professional service as before, the car was kept for four weeks and returned to us with only the major service completed—none of the other issues had even been addressed. One of my main concerns was the brakes. The car had to go back in, where the brakes were removed. After almost another week and a half of waiting, we were told that a bearing needed to be ordered and that we could use the car in the meantime. When the bearing was finally replaced, we believed the matter was resolved, but unfortunately, the problems worsened. Now, every time we use the brakes, the car makes an unbearable screeching noise, and the braking performance feels unsafe—almost as if the car belongs in the Flintstones. At speeds above 100 km/h, the vehicle shakes violently, creating a serious safety risk for both us and others on the road. We have been waiting months for Mazda to follow up, but nothing has been done. The car has deteriorated to the point where my wife refuses to drive it or even have it near her. I can no longer recommend Mazda—or Rola—since it seems the very vehicles they sell are ones they cannot repair. To make matters worse, I am now forced to spend thousands of rands to fix a vehicle that should have been repaired under the plan, leaving me with an unusable car and ongoing expenses—all due to the incompetence and lack of accountability from Rola and Mazda.
Helpful (0)
|Replies (0)JH
Jordan H
1 reviews | Active since Sept 2025
22 Sept 2025, 17:38
Would not recommend
We purchased our Mazda two years ago along with a service and warranty plan to ensure that the vehicle would be properly maintained and cared for by Mazda themselves. Our first service last year was seamless, and the service provided was excellent. This year, however, as the plan came to an end, our experience was completely different. The vehicle was due for its major service, and we also raised several concerns that we wanted Mazda to inspect. Instead of receiving the same professional service as before, the car was kept for four weeks and returned to us with only the major service completed—none of the other issues had even been addressed. One of my main concerns was the brakes. The car had to go back in, where the brakes were removed. After almost another week and a half of waiting, we were told that a bearing needed to be ordered and that we could use the car in the meantime. When the bearing was finally replaced, we believed the matter was resolved, but unfortunately, the problems worsened. Now, every time we use the brakes, the car makes an unbearable screeching noise, and the braking performance feels unsafe—almost as if the car belongs in the Flintstones. At speeds above 100 km/h, the vehicle shakes violently, creating a serious safety risk for both us and others on the road. We have been waiting months for Mazda to follow up, but nothing has been done. The car has deteriorated to the point where my wife refuses to drive it or even have it near her. I can no longer recommend Mazda—or Rola—since it seems the very vehicles they sell are ones they cannot repair. To make matters worse, I am now forced to spend thousands of rands to fix a vehicle that should have been repaired under the plan, leaving me with an unusable car and ongoing expenses—all due to the incompetence and lack of accountability from Rola and Mazda.
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Replies (0)