RIVER HOUSE LODGE MALELANE - A BAD EXPERIENCE!

My husband and I booked in at River House Lodge Malelane from the 29th August to the 1st September 2017. The website looked great and we expected to enjoy "the tranquillity of Kruger" ... but NO NOT EXACTLY!!!

On all the websites there are no shots taken from the venue showing the downriver view - that is to the right. Why? On the border fence there is a huge concrete and pipe structure jutting out into the Crocodile River - it is the main water supply to Malelane!!!! That is what we were told by Mr Duffy the owner of the lodge.

Added to this the municipal water pump was broken and they were using Mr Daffue's pump which made a huge noise 24/7. Now to stay in this for three days and try to sleep right next to it for three nights was certainly not what we had in mind!!! We are retired folk who don't go buzzing around all the time and hoped to just relax and enjoy nature.

Sure Mr Daffue helped us to find other accommodation which cost us over R4000. He didn't even give us the option of returning to the lodge for breakfast and dinner and he scored R3225 into the bargain without even having to give us a meal or make a bed! Actually we were of the understanding that since the noise was unacceptable he would refund the deposit but alas nothing has been forthcoming.

This is total misrepresentation. The only glimpse one can get of this huge pipe structure is on one of the deck photos showing the chairs and up in the left hand corner it is slightly visible - not that you would realise what it is.

Please show this on your website so others won't be misled. Thank you Eleanor Patterson