Retail Capital
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Retail Capital
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZN
Ziga N
1 reviews | Active since Jun 2009
13 Feb 2026, 14:15
Yoco Cash Advance Harassment from Retail Capital/TymeBank
I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model. Why am I being harassed??
Helpful (0)
|Replies (0)ZN
Ziga N
1 reviews | Active since Jun 2009
13 Feb 2026, 14:15
Yoco Cash Advance Harassment from Retail Capital/TymeBank
I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model. Why am I being harassed??
0
Replies (0)UC
Ursula C
1 reviews | Active since Jun 2011
9 Nov 2025, 11:02
HARASSING FALSE CLAIMS
I took out a cash advance on 29 September, since the 16 October - 2 weeks into said contract - I have been receiving harassing and factually incorrect emails stating that there have been no transactions on my account. I have responded and lodged complaints directly and in spite of no less than 2 people advising me that it is a systems error on 5 November and acknowledging that there has been almost daily movement on this account, yet again I receive a factually incorrect email on 9 November stating there have been no transactions. Am I to be subject to this harassment EVERY week for the next 11 months?
Helpful (0)
|Replies (0)UC
Ursula C
1 reviews | Active since Jun 2011
9 Nov 2025, 11:02
HARASSING FALSE CLAIMS
I took out a cash advance on 29 September, since the 16 October - 2 weeks into said contract - I have been receiving harassing and factually incorrect emails stating that there have been no transactions on my account. I have responded and lodged complaints directly and in spite of no less than 2 people advising me that it is a systems error on 5 November and acknowledging that there has been almost daily movement on this account, yet again I receive a factually incorrect email on 9 November stating there have been no transactions. Am I to be subject to this harassment EVERY week for the next 11 months?
0
Replies (0)DB
Debbie B
1 reviews | Active since Sept 2025
20 Sept 2025, 12:14
Don't recommend!
1/5 Stars - Disappointing Experience with Retail Capital I'm writing this review as a warning to other business owners: be cautious when dealing with Retail Capital. I was looking for funding, and they promised quick access to capital. However, their lack of business support and unrealistic payment methods made it a nightmare. When I had questions or concerns, getting in touch with their support team was like pulling teeth. Emails went unanswered, and phone calls were met with long hold times. It was frustrating and unprofessional. Their payment structure was inflexible and didn't account for the ebbs and flows of my business. The daily payments were crippling during slow periods, and I struggled to keep up. It felt like they were more interested in collecting interest than supporting my business. Don't let desperation cloud your judgment. Read the fine print carefully, and consider alternative funding options. Retail Capital's lack of support and unrealistic payment methods cost me valuable time, money, and stress.
Helpful (0)
|Replies (0)DB
Debbie B
1 reviews | Active since Sept 2025
20 Sept 2025, 12:14
Don't recommend!
1/5 Stars - Disappointing Experience with Retail Capital I'm writing this review as a warning to other business owners: be cautious when dealing with Retail Capital. I was looking for funding, and they promised quick access to capital. However, their lack of business support and unrealistic payment methods made it a nightmare. When I had questions or concerns, getting in touch with their support team was like pulling teeth. Emails went unanswered, and phone calls were met with long hold times. It was frustrating and unprofessional. Their payment structure was inflexible and didn't account for the ebbs and flows of my business. The daily payments were crippling during slow periods, and I struggled to keep up. It felt like they were more interested in collecting interest than supporting my business. Don't let desperation cloud your judgment. Read the fine print carefully, and consider alternative funding options. Retail Capital's lack of support and unrealistic payment methods cost me valuable time, money, and stress.
0
Replies (0)