Struggling to get hold of them.....

I see this company has really outstanding reviews, I dont know maybe I am the unlucky one. I have sent them an whatsapp inquiry and didn't get a response, I called the same number I whatsapp'ed apparently thats the contact number for their support team there was no response even wrote an email to them but I still did not get a response. All this trouble just to get clarification on a item I wish to purchase.